Technical Support Consultant

1 semana atrás

São Paulo, São Paulo, Brasil OMP Career Site Tempo inteiro
As a Customer Application Consultant, your mission is to **keep our OMP solution up and running** for customers and to support all key-users with your knowledge. You improve our customers' experience by providing **excellent, professional, and efficient service**.
You are responsible for:
- Clearly and professionally** communicating**your implemented solution to customers** in fluent English**.
- Maintaining the **Customer Application Knowledge Base**with the customized functionality, troubleshooting guide, and practical how-to documents.
- **Preparing clear and structured input** on tickets that need support from the colleague with the most suitable expertise.
- **Keeping a clear overview** at all times, smartly dividing your time, and switching between priorities.

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