Technical Problem Solver

Há 4 dias


Recife, Brasil beBeeCustomer Tempo inteiro

At Singular, we empower marketers with actionable insights from previously siloed data. Our platform aggregates and normalizes campaign data from thousands of channels, connecting it with lower-funnel attribution and delivering ROI measurement across every touchpoint.

The Role

As a Senior Product Support Escalation Engineer, you will be the technical voice for our customers, tackling complex issues and shaping how our product evolves.

Key Responsibilities
  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.
Requirements
  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.
Why Work with Us?
  • Work with world-class customers and products.
  • Be part of a fast-growing, innovative company.
  • Collaborate with talented, global teams.
  • A culture that values creativity, ownership, and customer advocacy.


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