Product Technical Support Engineer

3 semanas atrás

São Paulo, Brasil Crystal Intelligence Tempo inteiro

Overview

Join to apply for the Product Technical Support Engineer (Remote) role at Crystal Intelligence

Responsibilities
  • Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.
  • Assist customers during the onboarding process, particularly with API integrations.
  • Support the completion of questionnaires and requests for proposals related to product functionality.
  • Explain proprietary algorithms and help customers understand their relevance to specific use cases.
  • Analyze system issues and recommend enhancements for improved functionality.
  • Log and track customer requests, preparing regular reports on interactions and resolutions.
Requirements
  • Bachelor's degree in IT, Computer Science, or a related technical field.
  • Experience in product technical support roles.
  • Strong problem-solving skills and the ability to analyze logs and troubleshoot technical issues.
  • Fluency in English and Spanish, with excellent communication skills to explain technical concepts to both technical and non-technical audiences.
  • Familiarity with API documentation and a solid understanding of system integrations.
  • High customer service orientation, with the ability to remain composed in challenging situations.
  • Quick adaptability to new software applications and systems.
  • Experience with blockchain and cryptocurrencies is a plus.
Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Data Security Software Products

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