IT Infrastructure Support Specialist
1 dia atrás
Job Description This position involves providing on-site technical support to IT infrastructure, networking, and hardware systems. The selected candidate will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines. Key Responsibilities: Monitoring system health and performance Supporting network devices and hardware Troubleshooting VOIP phones and other communication systems Managing basic server tasks and operations Required Skills and Qualifications Candidates should possess the following skills and qualifications: Basic knowledge of network devices such as switches, routers, and wireless access points Understanding of assigning switch ports to specific VLANs Knowledge of basic VOIP phone configuration and troubleshooting Ability to visualize errors and communicate with remote technical teams Experience in SLA-based environments Good understanding of data center infrastructure management applications Benefits We offer a competitive compensation package and opportunities for professional growth and development. Others Candidates should have at least 3-5 years of experience in similar roles and a strong understanding of IT operations and infrastructure.
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