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Servicenow cmdb architect
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The CMDB architect s job responsibilities include but are not limited to:
- Understands the business use of data and stakeholder requirements to support work processes and strategic business objectives.
- Establishes a forward-looking vision for the product area, ensures quality technical delivery, reduces technical debt and drives modernization.
- Provides technical solutions and guidance around ServiceNow CMDB
- Provides common service data model expertise.
- Determines how data for new attributes / CI types will be collected / managed.
- Supports Product Owner in understanding & analyzing new requirements, especially impact on CMDB complexity and maintainability.
- Ensures ServiceNow and CMDB technology standards are maintained.
- Works with the Data & Insights team to monitor process effectiveness and analyze trend reports to identify improvement opportunities and improve quality of the CMDB.
- Reviews and approve proposed changes to the CMDB.
- Supports any CMDB process training and communication efforts.
- Works with the IT Operational Capabilities Product Owner to champion the CMDB governance across digital platforms.
- Collaborates with ITSOM Product Line Architect, Discovery & Integration Architect & ITSM Architect for overall architecture alignment.
- Experiences with ServiceNow, ITSM processes, CSDM model, CMDB
- Azure fundamentals, Azure DevOps,
- Experience coordinating with multiple product teams
- Communication across multiple end users/stakeholders, team player
Fluent English is necessary.
Experience with global projects is desirable.
