Highly Skilled Client Success Professional Wanted

4 semanas atrás

Brazil beBeeBusiness Tempo inteiro

Senior Account Manager Job About the Opportunity: We are seeking a skilled Senior Account Manager to join our team. This is a unique opportunity for someone who thrives in a fast-paced environment and enjoys working with clients. The ideal candidate will have experience in client success, sales operations, or B2B account coordination. They will be responsible for onboarding new clients, setting up and auditing lead delivery workflows, and ensuring operational issues are identified and resolved quickly. Key Responsibilities: Own and manage client onboarding from start to finish - including CRM testing, lead routing, expectations-setting, and early check-ins Set up and audit lead delivery workflows (e.g., into HubSpot, Salesforce, Zoho, etc.) to ensure leads are routed, received, and followed up on properly Act as a first point of contact for clients — fielding questions, ensuring adoption, and spotting red flags Monitor and process client lead return requests, identify patterns, and flag issues related to client misuse or internal breakdowns Track return reasons and usage metrics to recommend changes that improve lead quality and client results Troubleshoot delivery and setup errors (technical or process-based), coordinating with internal teams and clients as needed Recommend and implement improvements to reduce manual work and improve speed, clarity, and outcomes Maintain clean records on lead flow status, return tracking, client health, and account activity Required Skills and Qualifications: Experience in client success, sales operations, or B2B account coordination Strong systems/process thinker who understands the 80/20 principle and can focus on leverage over motion Hands-on experience with CRMs like Salesforce, HubSpot, or Zoho (not just using them — ideally setting up or auditing automations and workflows) Comfort with fast-paced, ever-changing priorities - and the ability to organize and self-prioritize without constant oversight Strong communicator with high attention to detail and a clear writing style Experience building playbooks, spotting inefficiencies, and improving process performance Familiarity with tools like Airtable, Slack, Apollo, or Zapier is a plus This is an exciting opportunity for someone who wants to grow their career and make a meaningful impact. If you have the skills and qualifications we are looking for, please apply today

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