Remote Contingent Contact Center Agent

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Details

• Hours of operation: 8:00 AM - 8:00 PM ET
• Shifts: 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM
• Role: Contingent Hurricane Relief Agent (temporary, remote)

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type 20+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to be competitive and to grow with you over time.

What You Can Expect From MCI

We offer a range of benefits and incentives that go beyond a paycheck, including:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Disinfection and safety measures in the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement, rewards, and recognition programs

Compensation & Benefits That Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and valuing every employee.

Physical Requirements

Office environment; largely sedentary. Requires sitting/standing for long periods while using computer and headset. May occasionally move about the office and lift up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Background and/or security investigations (Level II) with fingerprint may be required; offers contingent on results
• Drug screening required; offers contingent on results

Reasonable Accommodation

We provide reasonable accommodations as required by law. If needed, contact Human Resources.

Equal Opportunity Employer

We embrace differences and are committed to a diverse, equal-opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.

About MCI

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions for BPO, staffing, contact center services, and IT needs. MCI operates facilities across multiple regions and serves 10,000+ employees with 150+ client partners. This description provides a general overview and is not all-inclusive of duties, responsibilities, skills, or qualifications. The employer may revise the job description at any time. This is not an employment contract and either party may terminate employment at any time.

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