SF BusinessAnalyst/Consultant Senior

Senior Salesforce Business Analyst/Consultant Join to apply for the SF BusinessAnalyst/Consultant Senior role at Customertimes . We are looking for an experienced and partner‑operations savvy Salesforce specialist to join our team as a Senior Salesforce Business Analyst/Consultant. The ideal candidate understands channel operations, partner programs, deal registration, onboarding, enablement, and multi‑region partner models. Locations Brazil Mexico Argentina Canada Requirements 4 years of experience implementing Experience Cloud. Strong knowledge of Sales Cloud objects (Accounts, Contacts, Opportunities, Leads) as they relate to partner models. Hands‑on configuration experience with managing partner life cycle (Recruit, Onboard, Enable, Co‑Sell, Support, Grow). Salesforce Experience Cloud Consultant Certification. Salesforce Sales Cloud Consultant. Advantage: Experience with CRM Analytics, MuleSoft, or Learning Cloud. Advantage: Background in channel sales, partner programs, or vendor ecosystems. Advantage: Experience in global rollouts (multi‑language, multi‑country). Technical & Consulting Skills Ability to create scalable data models and process flows. Strong experience writing user stories and functional specs. Understanding of SSO, identity, profile/role/sharing, and Experience Cloud security. Familiarity with integrations (Salesforce maps, Programs, ERP, Spiff/ICM). Excellent communication, facilitation, and client‑facing skills. Key Responsibilities Solution Design & Delivery Lead end‑to‑end design of Salesforce PEM/PRM solutions, including portal architecture, partner journeys, programs, and workflows. Translate business objectives into scalable Experience Cloud configurations, partner data models, and PRM components. Design deal registration, partner onboarding, enablement flows, partner scoring, and tiering mechanisms. Create functional specifications, user stories, and configuration documentation. Configure Salesforce Experience Cloud, PRM modules, Sales Cloud objects, and custom components. Collaborate with architects on multi‑org strategies, SSO, identity, and integration requirements. Ensure alignment with Salesforce platform best practices, security, and governance. Stakeholder Engagement Facilitate workshops with Channel, Marketing, Sales Ops, Enablement, and IT teams. Advise customers on partner program optimization, portal UX, and operating models. Lead demos and design reviews with business and technical stakeholders. Manage relationships with global/regional teams during template and rollout phases. Project Leadership Support PM in planning and estimating PEM workstreams. Mentor consultants and offshore teams in PEM best practices. Ensure delivery quality, testing acceptance, and partner pilot readiness. Support change management, training, and partner adoption strategies. What We Offer Competitive salary; 100% remote opportunity; Paid vacation, days off and public holidays; Opportunities for professional growth and advancement; A collaborative and innovative work environment; Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); Regular team‑building activities and bi‑annual company‑wide events; Flexible work environment (in‑office, remote, or hybrid depending on preferences and manager approval). Referrals increase your chances of interviewing at Customertimes by 2x. Recruitment Details Seniority level: Not Applicable.Employment type: Full-time.Job function: Research, Analyst, and Information Technology.Industries: IT Services and IT Consulting. #J-18808-Ljbffr