It Service Operations Engineer

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

Direct message the job poster from MeituanProduct Testing, Procurement, and System IntegrationValidate local products based on headquarters' architecture standards and execute procurement and device purchases.Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs.IT Infrastructure and Network ManagementDevelop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements.Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.Service Management and CoordinationManage onsite services including desktop operations, IT asset management, and maintenance of public IT services.Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.Standard Procedures, Reporting, and Team ManagementProvide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.At least 3 years of experience in IT service management, with overseas work experience preferred.Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.Advantage with ITIL and PMP certifications.Excellent communication and team management skills, capable of working in a multicultural environment.Strong problem-solving skills、quick response capabilities and project collaboration skills.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInternet Marketplace Platforms and Technology, Information and MediaReferrals increase your chances of interviewing at Meituan by 2xSign in to set job alerts for "Information Technology Operations Engineer" roles.Machine Learning Ops Engineer - Work from homeSenior Site Reliability / Gitops EngineerWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

  • IT Service Operations Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

    Responsibilities Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage...

  • IT Service Operations Engineer

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

    Responsibilities:Product Testing, Procurement, and System IntegrationValidate local products based on headquarters' architecture standards and execute procurement and device purchases.Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.Manage system...

  • IT Service Operations Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

    Responsibilities: Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage...

  • IT Service Operations Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

    Responsibilities: Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage...

  • IT Service Operations Engineer

    1 semana atrás

    Rio de Janeiro, Estado do Rio de Janeiro, Brasil Meituan Tempo inteiro

    Responsibilities：Product Testing, Procurement, and System IntegrationValidate local products based on headquarters' architecture standards and execute procurement and device purchases.Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.Manage...

  • It Service Operations Engineer

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Technical Support Specialist L3We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You\'ll investigate, diagnose, and resolve challenging product and integration problems, all while...

  • Solutions-Focused IT Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro

    We are seeking a skilled IT Service Operations Engineer to join our team. In this role, you will play a key part in ensuring seamless integration and operation of IT systems. Product Testing: You will thoroughly evaluate products to ensure they meet the required architecture standards. Procurement and System Integration: You will collaborate with local...

  • It Security Engineer

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Rocket Tempo inteiro

    Join to apply for the IT Security Engineer role at Rocket.ChatThe IT Security Engineer plays a key role at the intersection of cybersecurity and IT operations.This position supports day-to-day IT and security functions, contributes to compliance and governance initiatives, and assists in strengthening the organisation's security posture.The ideal candidate...

  • Cybersecurity & IT Operations Manager

    Há 24 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Shape Digital Tempo inteiro R$90.000 - R$120.000 por ano

    The Cybersecurity and IT Operations Manager is the individual responsible for overseeing the organization's information security program and day-to-day IT infrastructure operations.This dual-role leader is tasked with aligning cybersecurity initiatives with enterprise goals, ensuring compliance with security standards, managing risks, and maintaining a...

  • IT Security Engineer

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Rocket Tempo inteiro

    Join to apply for the IT Security Engineer role at Rocket.Chat The IT Security Engineer plays a key role at the intersection of cybersecurity and IT operations. This position supports day-to-day IT and security functions, contributes to compliance and governance initiatives, and assists in strengthening the organisation's security posture. The ideal...