Field Service Technician

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
Job Description
As a Field Technician, you will engage with many of Rockwell Automation's customers across a variety of industries. Your mission is to support our customers in assessing their control system assets and working hands-on to ensure that systems are maintained and functioning properly.
Field Technicians help maintain our reputation for excellent customer service and will collaborate with sales team members to ensure any commercial challenges are resolved quickly.
Your Responsibilities:
- You will provide on-site support and troubleshooting of product-level issues on Rockwell Automation technologies (PLCs, HMI, VFDs and other motor control components)
- You will perform preventative maintenance activities on automation assets
- You will support customers to maintain control system health (ex: firmware updates, OS patching and program backups)
- You will assess and document customer automation installed base and network infrastructure
- You will support customers, contractors, and RA project teams with installation, check-out, testing, and startup of RA products and systems (ex: I/O terminations and check-out, network cable setup, hardware configuration)
- You will support Engineers with small project execution involving PLC and HMI migrations/conversions
- You may participate in remote technical support activities for customers when not engaged in on-site activities
- You may serve as a long-term embedded resource at customers requiring on-site support
The Essentials - You Will Have:
- High School Diploma or Technical Graduation on Electrical, Automation or related
- Ability to travel 90% often on short notice, and occasionally requiring availability during off-hours, weekends, and holidays
- A valid drivers license.
The Preferred - You Might Also Have:
- Typically requires a minimum of 5 years of experience
- Knowledge of Rockwell Automation/Allen-Bradley control system platforms, including PowerFlex Drives, Logix Controllers, Kinetix Servo Drives and motors
- Understanding of AC / DC power circuits, pushbuttons, circuit breakers, power supplies, overloads, contactors, relays, motors, VFD's and PLCs
- Customer relationship development and management skills
- Demonstrated experience working as part of a project team and partnering across cultural boundaries
What We Offer:
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
Reporting to: Territory Service Manager
Work Model - Field-based Role
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._
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Rockwell Automation is an Equal Opportunity Employer including disability.

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