English speaking Customer Support Agent for Gambling platform
3 semanas atrás
English speaking Customer Support Representative
(with
English C1
and fluent
Brazilian Portuguese
language skills) for our Client.To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication skills, and can do user moderation and support.
It is a remote full-time position.
Schedule :
12 hours shifts :
10AM - 22PM // 22PM - 10AM // 7AM - 19PM (EDT / EST time zone)
(floating schedule, you need to be ready to woork in any shift)
At PEXLY you have great opportunity to get:
Experience in the international company working with people around the globe;Compensation – 700$/monthly for the first 3 months, and 750$/monthly + $50 KPI bonus after 3 months;Training will be provided by the company and the client;100% remote job;20 paid days of vacations and 10 days of sick leaves per year;Management's attention, support and motivation.
Your responsibilities:
Address customer inquiries regarding account management, including verifications, registrations, and password recovery.Provide information and assistance on gameplay, including game rules and navigation.Handle financial inquiries related to deposits and withdrawals, transaction history, and payment options.Assist customers with bonuses and promotions, including eligibility, wagering requirements, terms and conditions, and claiming assistance.Provide technical support for gameplay, site, and web app issues.Offer support for responsible gaming, including setting limits, self-exclusion, and referrals to support services.Address security concerns related to unauthorized access.Provide factually correct information about all products and features.Assist customers with the loyalty program.Resolve complaints and disputes in a timely manner, adhering to company policies and regulations, including off-site complaints on forums or review sites.Follow escalation protocols for unresolved disputes or queries requiring management intervention.Adhere to Tag Management protocols when creating tags.Assist Operations and Marketing with tracking and documenting metrics or feedback.Abide by security protocols to prevent cyber attacks or security breaches, and report any threats or breaches.Accurately report technical issues and other incidents encountered with the gaming platform, CRM system, or other online tools.Accurately capture and update data related to a user's profile on the backend or support channel whenever possible.Verify that payment information matches profile information, especially names.Follow the company's Internal AML (Anti-Money Laundering) policy based on the deposit/withdrawal amount.Conduct a review of documents for large deposits and withdrawals.Review and approve documents related to player activity, such as withdrawal requests, deposits, and player behavior.
You are our perfect candidate if you:
Have ability to work in a stressful situation, skills of active listening and attention to detail, respect for the Client, focus on helping clients, empathy, calm characterHave experience as a gambling Customer Support Representative;Understands gambling industry;Have strong problem-resolution skills;Have
Written & Spoken English C1 ;Have
Written & Spoken Portuguese C1;Experience with Billing services (Apple Pay/Google Pay/Amazon/PayPal/Stripe, Puddle, etc.)Experience with
Freshdesk
would be an advantage;You are ready and can work in one of the proposed schedule;Self-employment. We will sign a contract with you as with self-employed freelancer;Have your own PC and good Internet connection.
PEXLY
is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with PEXLY
-
Brasília, Distrito Federal, Brasil PEXLY Tempo inteiroJoin our fast growing company as aEnglish speaking Customer Support Representative(withEnglish C1and fluentBrazilian Portugueselanguage skills) for our Client.To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication...
-
Brasília, Federal District, BR PEXLY Tempo inteiroJoin our fast growing company as aEnglish speaking Customer Support Representative(withEnglish C1and fluentBrazilian Portugueselanguage skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent communication...
-
Customer Support Specialist
Há 6 dias
Brasília, Distrito Federal, Brasil Neo Group Tempo inteiroAt Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our successNeo Group is seeking a...
-
Customer Support Specialist
Há 5 dias
Brasília, Distrito Federal, Brasil Cargoo Tempo inteiroWho We Are: Join the Future of LogTech with CargooWelcome to Cargoo, where we're reshaping the world of logistics through cutting-edge digital supply chain solutions Our mission? To make the shipping industry smarter, faster, and super-efficient.We're a global team with offices in Switzerland, Germany, the USA, Costa Rica, Brazil, China, and Estonia. We...
-
Onboarding Customer Support
Há 6 dias
Brasília, Distrito Federal, Brasil Coberon Chronos Consulting Tempo inteiroOur client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2 years of...
-
Customer Support
Há 5 dias
Brasília, Distrito Federal, Brasil NextPax Tempo inteiroNextPax is a rapidly growing Travel Tech company and we are seeking highly motivated and results-driven individuals to join our Customer Support & Onboarding team in the LATAM area.You love to provide service to our partnersThe Customer Support & Onboarding Specialist is an integrated part of our commercial team and with the main objective to provide our...
-
Customer Support
Há 5 dias
Brasília, Distrito Federal, Brasil NextPax Tempo inteiroNextPax is a growing Travel Tech company looking for motivated individuals to join our Customer Support & Onboarding team in LATAM.You enjoy assisting partnersThe Customer Support & Onboarding Specialist is part of our commercial team with the main goal of providing partners with great service and solutions. Responsibilities include onboarding lodging...
-
Customer Support Specialist
Há 5 dias
Brasília, Distrito Federal, Brasil Ratehawk Tempo inteiroEmerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian languageJob Responsibilities:- taking calls and providing initial advice to B2B partners in Italian language;- communication with partners about the on-going cases, providing regular updates on the...
-
Customer Support
Há 1 mês
Brasília, Brasil NextPax Tempo inteiroNextPax is a rapidly growing Travel Tech company and we are seeking highly motivated and results-driven individuals to join our Customer Support & Onboarding team in the LATAM area.You love to provide service to our partners!The Customer Support & Onboarding Specialist is an integrated part of our commercial team and with the main objective to provide our...
-
Copywriter (Ghostwriter)
Há 6 dias
Brasília, Distrito Federal, Brasil Agent Tempo inteiroJob Title : Copywriter / GhostwriterType : Full-Time, RemoteWorking Hours:Mondays - Fridays 8:00 am - 5:00 pm (PST)Compensation : USD $1200 - $1800 (based on assessment)Location : BrazilThis is an English-speaking role. Kindly submit yourENGLISH-FORMATTED RESUME .To speed up your application, apply through this link:About the Company:We are a fundraising...
-
Customer Support Specialist
Há 5 dias
Brasília, Distrito Federal, Brasil RateHawk Tempo inteiroEmerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.Job Responsibilities:taking calls and providing initial advice to B2B partners in Italian language; communication with partners about the on-going cases, providing regular updates on the...
-
Tier 1 Technical Support Brazil
Há 5 dias
Brasília, Distrito Federal, Brasil Coberon Chronos Consulting Tempo inteiroOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and...
-
Customer Payment Support Specialist
Há 5 dias
Brasília, Distrito Federal, Brasil Go-To Tempo inteiroCustomer Payment Support Specialist (Trilingual) page is loaded Customer Payment Support Specialist (Trilingual) Apply locations Remote (Brazil Guatemala City time type Full time posted on Posted 5 Days Ago job requisition id R Job Description Where you'll work: Guatemala City | Brazil RemoteAccounting and Finance at GoToThe Accounting and Finance team is...
-
Copywriter (Ghostwriter)
Há 6 dias
Brasília, Distrito Federal, Brasil Agent Tempo inteiroJob Title :Copywriter / GhostwriterType : Full-Time, RemoteWorking Hours:Mondays - Fridays 8:00 am - 5:00 pm (PST)Compensation : USD $1200 - $1800 (based on assessment)Location : BrazilThis is an English-speaking role. Kindly submit yourENGLISH-FORMATTED RESUME .To speed up your application, apply through this link:the Company:We are a fundraising...
-
Customer Support Consultant
Há 5 dias
Brasília, Distrito Federal, Brasil SupportYourApp Tempo inteiroPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...
-
Copywriter (Ghostwriter)
Há 6 dias
Brasília, Distrito Federal, Brasil Agent Tempo inteiro US$1.200Job Title : Copywriter / Ghostwriter Type : Full-Time, Remote Working Hours: Mondays - Fridays 8:00 am - 5:00 pm (PST) Compensation : USD $1200 - $1800 (based on assessment) Location : Brazil This is an English-speaking role. Kindly submit your ENGLISH-FORMATTED RESUME . To speed up your application, apply through this link: About the Company: ...
-
DevOps Infrastructure Engineer
Há 4 dias
Brasília, Brasil Agent Tempo inteiroJob Title:DevOps Infrastructure Engineer (LATAM)Type: Full-Time, RemoteWorking Hours:Mondays - Fridays 9:00 am - 6:00 pm ESTCompensation: $3000-$4000/month (Salary based on assessment)This is an English-speaking role. Kindly submit yourENGLISH-FORMATTED RESUME.To speed up your application, apply through this link:About the Company:We are a real estate...
-
Customer Support Specialist
4 semanas atrás
Brasília, Brasil TuoTempo Tempo inteiroJob DescriptionOur customer support team excels in delivering top-notch service, blending strong communication skills with technical expertise. We're on the lookout for a curious team player who enjoys unravelling complex technical issues and adeptly bridges the gap between customers and our dynamic tech and product teams. The interaction with our customers...
-
Marketing Automation and Operations Specialist
3 semanas atrás
Brasília, Brasil Agent Tempo inteiroJob Title:Marketing Automation and Operations SpecialistType : Full-Time, RemoteWorking Hours:Monday to Friday 8:00 am - 5:00 pm EST (4 hours overlapping)Compensation:$1,500 - $1,600 (based on assessment)Location : Latin AmericaTo speed up your application, apply through this link: is an English speaking role, kindly submit your resume in English...
-
Customer Support Specialist
2 meses atrás
Brasília, Brasil RateHawk Tempo inteiroEmerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.Job Responsibilities: taking calls and providing initial advice to B2B partners in Italian language; communication with partners about the on-going cases, providing regular updates on the...
