
Application Support Analyst
3 semanas atrás
- Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times;
- Handle and close client issues in a timely manner or escalate issues when needed;
- Identify and resolve recurring or unique customer issues;
- Write product knowledge base articles, service bulletins, white papers & procedures;
- Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
- Perform upgrades and post-upgrade support for end-users
**Job Requirements**
- 2-4 Years of Experience providing Level 2 and above technical support
- Database knowledge (MS SQL and/or Oracle)
- Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
- Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
- Proficiency in English (written and verbal)
- Strong Problem-solving and Analytical skills
**Nice-To-Have**
- Experience with Crystal Reports or other ad hoc reporting tools
- Previous experience with version control tools (SVN) is an asset
- Microsoft Certifications are a plus
**Working Hours**
Standard 8 hour shift falls between 8 **AM - 8 PM EST (US/Canada)**
**What We Can Offer**
- An Attractive Salary Package + Benefits
- 100% Remote Work - Work From Anywhere
- Working In An International Team
- Paid Education & Training
- Opportunity To Learn & Develop New Skills
**Experience**:
- SQL and Troubleshooting (required)
- Application or Software support (required)
**Language**:
- Fluent English (required)
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