Product Service Engineer

Há 6 dias

Piracicaba, São Paulo, Brasil Caterpillar Inc. Tempo inteiro
Overview

Product Service Engineer at Caterpillar Inc. Join a global team that cares about the work we do and about each other. We are makers, problem solvers, and world builders creating stronger, more sustainable communities. We work with customers where we live and work to build a better world.

Career Area

Product Support

What You Will Do
  • Support Caterpillar Dealers worldwide.
  • Conduct dealer and customer visits to provide technical assistance on urgent and emerging field problems.
  • Perform quality, reliability, and warranty analyses for the assigned product.
  • Conduct emerging issues analyses on dealer part return requests and inspections, develop quick field improvements, and recommend design or manufacturing improvements.
  • Identify, investigate, and obtain resolution commitments for significant field problems through CPI to maintain and improve product performance.
  • Create service publications to announce significant product improvements to dealers, temporary field fix information, and product support programs as part of the CPI resolution process.
  • Provide service publication support by reviewing and editing existing and NPI service publications.
  • Provide regional NPI pilot field follow-up to evaluate NPI quality, reliability, and customer acceptance of the new product.
What You Will Have
  • Customer Focus: Facilitates creation of the right products and services to resolve customer business issues.
  • Effective Communications: Ability to communicate ideas, information, and needs clearly and effectively.
  • Problem Solving: Uses approaches and tools to recognize, anticipate, and resolve problems in diverse situations.
  • Service Excellence: Meets or exceeds customer needs and expectations and provides excellent service.
Basic Requirements
  • Bachelor7s degree.
  • Pre-Advanced English.
  • Experience leading diverse teams to address product issues.
Top Candidates Will Also Have
  • Intermediate Spanish.
  • Familiarity with drivetrains.
  • Standard warranty and goodwill policies.
Additional Information
  • Requires 10–20% travel, based on business needs.

Note: This position requires the candidate to work on-site five days a week.

Benefits
  • Medical plan
  • Dental plan
  • Medicines reimbursement
  • Wellhub
  • Psychological, Legal, Social and Finance Support Program
  • Private pension plan
  • Profit share
  • Christmas basket
  • Transportation
  • Life and personal insurance
  • Extended maternity and paternity leave
  • Employee resource groups (Young Professionals, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)
  • Benefit terms subject to change and vary by position and location.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates

September 11, 2025 - September 21, 2025

Not ready to apply? Join our Talent Community.

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