Support analyst- vaga afirmativa para pcd
1 semana atrás
We are looking for a Suport Analyst1. Strong communication skills2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English).3. Problem-solving and analytical thinking skills4. Effective probing to quickly identify the heart of end-user problems5. Experience working in application maintenance and customer service6. Passion and strong interest in IT7. Good understanding of database structures, queries and tools8. Ready to learn every day9. Attentive to changes in proceduresThe main responsibilities of the role are as follows:● Receiving customer and internal requests and issues related to IT services at the 1st support level via variousmediums (mainly e-mail or self-service portal, etc.)● Reading and/or listening to problem descriptions, information needs and support requests, while showingcustomer understanding and empathy as well as safeguarding our business interests and limiting the company’sliabilities and risks.● Properly documenting all necessary information in the ticketing system.● Creating, following-up and updating tickets and assigning the correct priorities and categories.● Interpreting and analyzing the available information for determining the course of action to resolve the incidentor fulfill the request.
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! Strong communication skills Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). Problem-solving and analytical thinking skills Effective probing to quickly identify the heart of end-user problems Experience working in...
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst!1. Strong communication skills2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English).3. Problem-solving and analytical thinking skills4. Effective probing to quickly identify the heart of end-user problems5. Experience working in...
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Support Analyst- Vaga afirmativa para PCD
1 semana atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems5. Experience working...
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Support Analyst- Vaga afirmativa para PCD
1 semana atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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Support Analyst- Vaga afirmativa para PCD
1 semana atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems 5. Experience...
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Londrina, Brasil Tata Consultancy Services Tempo inteiroWe are looking for a Suport Analyst! 1. Strong communication skills 2. Language skills English – Advanced or Fluent (customer communication, ticket resolution and main responsibilities will be conducted in English). 3. Problem-solving and analytical thinking skills 4. Effective probing to quickly identify the heart of end-user problems5. Experience working...
