Br Payments Ops Specialist

2 semanas atrás

São Paulo, Brasil Sporty Group Tempo inteiro
Sporty Group
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Brazil, with a focus on transaction monitoring, operational efficiency, and payment performance.You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.
**What you'll be doing**:
- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.
- Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues.
- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.
- Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.
- Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.
- Support the integration and testing of new payment technologies and solutions.
- Ensure all payment operations comply with relevant regulations and internal policies.
- Provide timely support during system downtimes or payment-related incidents to minimize customer impact.
**What you'll bring**:
- Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
- 2-3 years of experience in payments, financial operations, or fintech/e-commerce environments.
- Fluency in English;
- Solid understanding of payment systems, funds flows, and reconciliation processes.
- Experience with payment gateways, PSPs, or transaction monitoring tools is preferred.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication and interpersonal skills to work effectively across teams and with external partners.
- Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.
What’s In It For You
\uD83D\uDCCD Sporty is a remote first company in pursuit of sustainability
\uD83D\uDCB0 A competitive salary + individual performance based bonuses every quarter
\uD83C\uDF34 28 days paid annual leave
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
\uD83D\uDCDD Referral bonuses & flash bonuses
\uD83D\uDCBB Top of the line equipment
\uD83C\uDF0D Annual company retreats to provide great internal networking opportunities
Personalised Support
Your Move

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