Support Engineering Manager
4 semanas atrás
Join to apply for the Support Engineering Manager role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of 1200+ colleagues in over 75 countries.
Our regional Support Managers lead world-class Support teams, solving deep technical problems for customers using Ubuntu Server, Desktop, and public cloud solutions. They prioritize customer satisfaction and technical excellence, ensuring the support team stays current with technology and performs efficient troubleshooting. We seek managers for our Cloud Support Group and Devices Support Group.
The role involves:
- Managing a professional support team, including skills development and performance management.
- Operational control, shift scheduling, and accountability for KPIs.
- Responding to customer cases within SLAs and professionally.
- Acting as the escalation contact for customers.
- Ensuring customer satisfaction.
- Contributing to the support knowledge base.
- Continuously improving team processes and support delivery.
- Hiring, developing, and training support staff.
- Collaborating with leadership on growth and transformation initiatives.
We seek candidates with:
- Extensive CLI experience with Linux (Support, Development, Implementation).
- Leadership and team management experience.
- Ability to work under pressure with a strong customer focus.
- Fluency in English and preferably another language.
- Excellent communication skills.
- Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization.
- Contribution to Open Source projects.
- Software development experience.
- Experience in support organizations.
- Hands-on experience with Canonical's products.
We offer:
- A distributed work environment with biannual in-person team sprints.
- A personal learning and development budget of USD 2,000 annually.
- Annual compensation review and performance-based bonuses.
- Additional benefits reflecting our values, including holiday leave, parental leave, Employee Assistance Programme, travel opportunities, and more.
About Canonical:
We are a pioneering open source company, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working here means thinking differently, working smarter, and continuously learning.
Canonical is an equal opportunity employer, committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr-
Support Engineering Manager
Há 7 dias
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Support Engineering Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include...
-
Engineering Manager
3 semanas atrás
Buenos Aires, Brasil Atomic - Remote Jobs Tempo inteiroEngineering Manager | Hybrid | Startup Transforming legal tech with AI Join to apply for the Engineering Manager | Hybrid | Startup Transforming legal tech with AI role at Atomic - Remote Jobs Engineering Manager | Hybrid | Startup Transforming legal tech with AI 1 week ago Be among the first 25 applicants Join to apply for the Engineering Manager |...
-
Engineering Manager
3 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - Ubuntu Security role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Ubuntu Security role at Canonical As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts...
-
Software Engineering Manager
3 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Sustaining Engineering Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering 3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered...
-
Software Engineering Manager
4 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager -...
-
Software Engineering Manager
Há 7 dias
Buenos Aires, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Sustaining EngineeringJoin to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered...
-
Engineering Manager
3 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroEngineering Manager - Solutions Engineering Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Engineering Manager - Solutions Engineering 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Canonical is a leading provider of open source software...
-
Engineering Manager
3 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - AppArmor role at Canonical . As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source...
-
Linux Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroLinux Engineering Manager - Optimisation for Latest Hardware Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical Continue with Google Continue with Google Linux Engineering Manager - Optimisation for Latest Hardware 4 months ago Be among the first 25 applicants Join to apply for the Linux Engineering Manager...
-
Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - App Stores role at Canonical 1 week ago Be among the first 25 applicants Join to apply for the Engineering Manager - App Stores role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
