Support Engineering Manager
Há 4 dias
Join to apply for the Support Engineering Manager role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of 1200+ colleagues in over 75 countries.
Our regional Support Managers lead world-class Support teams, solving deep technical problems for customers using Ubuntu Server, Desktop, and public cloud solutions. They prioritize customer satisfaction and technical excellence, ensuring the support team stays current with technology and performs efficient troubleshooting. We seek managers for our Cloud Support Group and Devices Support Group.
The role involves:
- Managing a professional support team, including skills development and performance management.
- Operational control, shift scheduling, and accountability for KPIs.
- Responding to customer cases within SLAs and professionally.
- Acting as the escalation contact for customers.
- Ensuring customer satisfaction.
- Contributing to the support knowledge base.
- Continuously improving team processes and support delivery.
- Hiring, developing, and training support staff.
- Collaborating with leadership on growth and transformation initiatives.
We seek candidates with:
- Extensive CLI experience with Linux (Support, Development, Implementation).
- Leadership and team management experience.
- Ability to work under pressure with a strong customer focus.
- Fluency in English and preferably another language.
- Excellent communication skills.
- Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization.
- Contribution to Open Source projects.
- Software development experience.
- Experience in support organizations.
- Hands-on experience with Canonical's products.
We offer:
- A distributed work environment with biannual in-person team sprints.
- A personal learning and development budget of USD 2,000 annually.
- Annual compensation review and performance-based bonuses.
- Additional benefits reflecting our values, including holiday leave, parental leave, Employee Assistance Programme, travel opportunities, and more.
About Canonical:
We are a pioneering open source company, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working here means thinking differently, working smarter, and continuously learning.
Canonical is an equal opportunity employer, committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr-
Engineering Manager
1 semana atrás
Buenos Aires, Brasil Canonical Tempo inteiroEngineering Manager - Security Standards and HardeningJoin to apply for the Engineering Manager - Security Standards and Hardening role at Canonical Engineering Manager - Security Standards and Hardening3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Security Standards and Hardening role at Canonical Get AI-powered...
-
Software Engineering Manager
Há 4 dias
Buenos Aires, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for the Software Engineering Manager -...
-
Software Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Desktop and...
-
Support Engineering Manager
3 semanas atrás
Buenos Aires, Espírito Santo, Brazil Canonical Tempo inteiroJoin to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...
-
Engineering Manager
4 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - App Stores role at Canonical 1 week ago Be among the first 25 applicants Join to apply for the Engineering Manager - App Stores role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
-
Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - App Stores role at Canonical 1 week ago Be among the first 25 applicants Join to apply for the Engineering Manager - App Stores role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...
-
Linux Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical Continue with Google Continue with Google Linux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicants Join to apply for the Linux Engineering Manager -...
-
Linux Engineering Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at CanonicalContinue with Google Continue with GoogleLinux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicantsJoin to apply for the Linux Engineering Manager -...
-
Engineering Manager
1 semana atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager - Ubuntu Core role at Canonical Job Overview Redefine the embedded Linux experience with the smallest, most secure, and most reliable operating system in the IoT market. This role offers an opportunity for a technical engineering manager passionate about open source software, Linux, containers, security, and...
-
Engineering Manager
1 semana atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough...
