
Managed Services Fulfillment Associate
Há 6 dias
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Managed Services Fulfillment Associate
**O que você fará?**
- Conduzir desativações de serviços gerenciados
- Realizar comunicação com nossos clientes internos e externos durante todo o processo de desativação
- Atuar em conjunto com gerente de projetos (quando houver) nas desativações de serviços gerenciados
- Colaborar de forma proativa com clientes e equipes internas, mantendo uma comunicação clara e eficaz
- Atuar na eliminação segura de dados em equipamentos de clientes
- Utilizar a plataforma Servicenow para gerenciar e documentar o progresso das desativações
- Manusear uma variedade de firewalls e servidores, incluindo Fortigate, Sophos, Cisco ASA, Juniper, Checkpoint, Dell, HP, entre outros
- Realizar configurações básicas e intermediárias em switches Cisco, Juniper e Dell
- Atuar com gerenciamento de mudanças (ITSM) em ambientes de produção interna e de clientes
- Aplicar configurações básicas de redes de computadores para executar configurações precisas em nossa infraestrutura
- Realizar instalação e configuração de sistemas operacionais em servidores
**O que esperamos que você tenha?**
- Habilidades básicas em redes de computadores, configurações de switches, firewalls e Load Balancers
- Habilidades em manuseio de equipamentos de hardware (servidores, switches, roteadores, firewalls, LBs)
- Competências comportamentais para comunicação eficaz, colaboração e trabalho em equipe
- Capacidade de solucionar problemas de maneira independente, demonstrando iniciativa e criatividade
- Capacidade física para executar tarefas que exijam esforço físico, como movimentação de equipamentos pesados
- Habilidades de resolução de problemas para superar obstáculos e garantir resultados de alta qualidade
- Graduação em TI ou áreas correlatas (cursando ou finalizada)
**O que será um diferencial se você tiver?**
- Familiaridade com ambientes de Data Center
- Conhecimentos em Servicenow
- Inglês
- Certificações relacionadas a redes de computadores
- Certificações relacionadas a sistemas operacionais/hardware
**Por que a Equinix?
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