Senior Technical Support Specialist

3 semanas atrás


Fortaleza, Brasil BairesDev Tempo inteiro

Senior Technical Support Specialist - Remote Work Join to apply for the Senior Technical Support Specialist - Remote Work role at BairesDev At BairesDev®, we’ve been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world’s Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you’re taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Senior Technical Support Specialist at BairesDev As a Senior Technical Support Specialist, you’ll provide advanced assistance and lead the resolution of complex technical issues. You’ll mentor junior team members, implement support processes, and ensure excellent customer service while maintaining high‑quality technical standards. What You’ll Do Provide advanced technical support and troubleshooting for complex issues. Lead incident resolution and coordinate with technical teams. Develop and maintain technical documentation and knowledge base articles. Mentor junior support staff and provide technical guidance. Analyze support trends and recommend process improvements. Ensure service level agreements and quality standards are met. What we are looking for 4+ years of experience in technical support or related roles. Strong knowledge of operating systems, networks, and applications. Experience with ticketing systems and support tools. Excellent problem‑solving and analytical skills. Strong communication skills and customer service orientation. Advanced level of English. How we do make your work (and your life) easier 100% remote work (from anywhere). Excellent compensation in USD or your local currency if preferred. Hardware and software setup for you to work from home. Flexible hours: create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at BairesDev by 2x #J-18808-Ljbffr


  • Technical Support Expert

    2 semanas atrás


    Fortaleza, Brasil Bebeeexpertise Tempo inteiro

    About the RoleWe are seeking a dedicated professional to join our global customer support team.As a Technical Support Expert, you will undergo initial training in our platform and leverage your existing qualifications to deliver exceptional support services.Support Services:Provide technical support and troubleshooting for complex issues.Collaborate with...


  • Fortaleza, Brasil BairesDev Tempo inteiro

    Java Technical Support Engineer - Remote Work We are seeking a Java Technical Support Engineer to join our Incident Response Team at BairesDev. You will monitor applications, resolve issues, and help maintain our Java‑based systems. What You’ll Do Provide technical support coverage during business hours. Monitor system performance and respond to alerts....

  • Senior SEO Specialist

    2 semanas atrás


    Fortaleza, Brasil TripleTen Indonesia Tempo inteiro

    Overview Senior SEO Specialist role at TripleTen Indonesia. TripleTen is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the USA and LATAM. Responsibilities Conduct in-depth competitor and market analysis to identify opportunities. Develop and implement SEO strategies aligned...


  • Fortaleza, Brasil Bring It On Tempo inteiro

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...


  • Fortaleza, Brasil Bebeecloud Tempo inteiro

    Job OverviewOur organization is seeking a skilled Infrastructure Management Specialist to support the development and maintenance of software systems.As an Infrastructure Management Specialist, you will be responsible for managing infrastructure as code, developing and maintaining software applications, implementing continuous integration and deployment...


  • Fortaleza, Brasil North Star Network Tempo inteiro

    iGaming Senior SEO Specialist – Latam Markets About the role : We are looking to hire a technically savvy, content-driven, and results-oriented Senior SEO Specialist. The ideal candidate will lead both technical and content SEO initiatives to drive organic growth, improve site performance, and enhance search visibility across key markets. Your...

  • Technical Support Engineer

    2 semanas atrás


    Fortaleza, Brasil ALLSTARSIT Tempo inteiro

    About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...

  • Creative Content Specialist

    2 semanas atrás


    Fortaleza, Brasil Bebeeediting Tempo inteiro

    Job DescriptionWe are seeking a skilled Creative Content Specialist to join our team.As a Creative Content Specialist, you will be responsible for editing short and long-form video content for various social media platforms.Your primary focus will be on crafting compelling stories with strong hooks to engage our audience and boost retention.You will also...


  • Fortaleza, Brasil CI&T Software S.A. Tempo inteiro

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7.400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Hi There, This isLaura from CI&T! I am a Talent Attracting Analyst looking for a...

  • Business Insights Specialist

    2 semanas atrás


    Fortaleza, Brasil Bebeedata Tempo inteiro

    Business Insights SpecialistWe are seeking a detail-oriented and analytical Business Insights Specialist to drive business outcomes through data-driven decision-making.The ideal candidate will transform raw data into actionable insights, collaborate with cross-functional teams, and support strategic decisions.Collect, clean, and analyze large datasets to...