(.NET Core MVC Applications) L2 Technical Support Consultant

2 semanas atrás

Brasília, Brasil SupportYourApp Tempo inteiro

Overview

(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

Join our team as an L2 Technical Support Consultant in a multicultural and multilingual environment while enjoying your home office. Be part of the world's leading SaaS, Software, or Hardware solutions and unlock your potential by mastering new skills with our People First management approach.

What you will do
  • Answer support calls and document new issues or requests in the feedback log
  • Attend the daily morning meeting with developers to stay informed about changes in the app
  • Assist in testing items released into the test environment, document bugs or defects, and report them to the developer
  • Monitor the feedback log within applications for new feedback
  • Reproduce reported bugs or minor issues and document steps to reproduce
  • Assist in preparing requirements for enhancements after discussions with management
  • Communicate with developers and other IT departments to identify and troubleshoot technical issues
What you need to succeed in this role
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Over 2 years of experience in .NET Core MVC Framework
  • Technical ability to troubleshoot bugs
  • QA mindset and strong attention to detail
  • Ability to reproduce reported issues
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills
Will be a great plus
  • Degree in computer science or information technology
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management focused on your growth and long-lasting cooperation
  • Opportunities for self-development
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have grown to eight hubs worldwide, delivering premium outsourced customer support. We treat our team with care and provide an individual approach and positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills. Visit our website:

Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing opportunities and benefits.

Additional details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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