Customer Success Manager

Overview

Important: Apply ONLY through the Google Form.

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you\'ll work directly with clients to help them make the most of our AI-driven tools and chatbots. You\'ll also team up with colleagues from different departments to keep improving our products and support services. Plus, you\'ll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You\'ll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We\'re a small but agile team, and if you\'re looking to grow, we\'re here to help you succeed.

As a member of our Customer Success team, you will focus on :

• Onboarding & Demo Presentations
• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.
• Content & Training Support
• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.
• Community Management
• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.
• Cross-Functional Collaboration
• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you\'ll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.