BRA_840286_Supervisor Operations Groups

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Account/Department: MERCK - MSD M&E

• Leadership Support
  • Effectively supervise direct reports, providing training and skill development based on job function.
  • Provide career path planning with each direct report. Develop best practices, benchmarking, implementations and training to assist in challenging and developing staff.
  • Implement, train and measure BCD M&E standard operating procedures to all members of team. Update SOPs as needed and communicate changes in procedures to team.
  • Development and implementation of customer specific SOP as required.
  • Ensure all staff members have the necessary equipment to perform (computer, telecom, etc.)
  • Oversee program staffing schedule.
  • Continually monitor staff alignment and organization to ensure the highest levels of customer service, efficiency and productivity.
  • Interact with BCD M&E Business Development team as required to provide leadership and address operational issues in a proactive manner.
  • Oversee and pre-approve all travel requests and requests for time off and maintain calendar.
  • Take part in weekly meeting with Director and management team.
  • Take part in monthly BCD M&E management meetings, providing team updates.
  • Take part in annual and mid-year performance reviews, which are conducted by Director, Group Operations. Establish plans with individuals to ensure maximized performance against goals.
  • Act as a liaison between staff and Director of Operations for account communications and announcements.
  • Recruit, interview, hire and train new staff.
  • Schedule and hold regular team meetings and one-on-one meetings.
  • Work independently in the absence of supervision
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
• Customer Service
  • Monitor service issues and problem resolution with customer via direct contact through issue resolution and follow up with client as required.
  • Interact with clients and customers as required. Such interaction may include follow up on a new meeting request for accounts without BCD M&E Business Development support, issue resolution, program debriefs, proactive check-up on service level support being provided to that client from the Express Team.
• Budget Accuracy
  • Pre-approve all check requests, invoice requests, wire transfer requests in advance of staff submission to Director, Group Operations.
  • Approve all client budgets prior to presentation to client.
  • Approve final billing prior to presentation to client.
  • Report on program spend, savings and profitability monthly.
• Supplier Relations
  • Approve and sign all hotel and supplier contracts.
  • Monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships. Ensure team enters supplier spend accurately and timely within meetings technology. Report to Director monthly.
  • Approve all program specifications and service agreements prior to submission to suppliers.
  • Log Letters of Agreement for all programs operating through team. Address items that fall outside of the scope of the agreed upon terms.
• Project Management
  • Supervisor will effectively program manage assigned programs throughout the year, as determined by staffing/planning support needed, and by the Supervisor's workload.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Events Services

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