Lead Fulfillment Associate

Job ID: | Amazon.com Services LLC Lead Fulfillment Associate Lead Fulfillment Associates support operations leaders and associates in delivering strong operational results within our fulfillment centers. They hold various roles such as Trainer, Process Assistant, and Shipping Clerk. All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. They also communicate instructions to other associates, motivate them, and maintain a safe work area. Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’. Our entire business works hard to delight customers from the moment an order is placed online to the seamless coordination behind the scenes. Our teams are agile, fluid, and intentional, striving to stay agile, fluid, and intentional to become the most customer‑centric company on Earth. Role Types and Responsibilities ISS Representative: Power connector. Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re‑escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral role in the RC by facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate. Process Assistant: Smooth operator. Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals. Dock Clerk: Dock star. Manage inbound flow from scheduling appointments to time of receives. Duties also include regular communication with carriers, the corporate transportation group, management and dock personnel. The Dock Clerk will be responsible for planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel. Receiving Clerk: Mega monitor. Scheduling inbound deliveries in dock master using Advance Ship Notices. Duties also include regular communication with carriers, the corporate transportation group and receivers. Responsible for keeping an up to date knowledge of scheduled appointments, monitoring new releases and communicating with other departments, will also be responsible for training back‑up clerks. Shipping Clerk: Super shipper. Correspond with multiple shipping companies and their contacts. Use multiple shipping company’s software to ship and track packages. Coordinate trailers to corresponding dock doors and cross docks using OMA tool. Ensure proper processes are followed with the Trailer Dock Release program. Non‑Inventory Receive Clerk: Non‑Inventory guru. Work in a team environment with Procurement to administer the flow of non‑inventory goods. Organize supplies, corrugate, safety equipment, and tools. Research missing shipments. Staging product in work areas. Operate PIT equipment to move goods. Use computer skills to track and receive non‑inventory goods. The Regulated Waste Coordinator: Functions as the lead for the Waste Program within the FC where product and hazardous waste sent for resale, donation, or disposal are properly managed in a manner compliant with all applicable federal, state, and local regulations. The Regulated Waste Coordinator provides technical support and tactical execution of the Regulated Waste Procedure, and works in partnership with both Operations and the EHS Teams to maintain compliance while providing oversight over the waste process. Amazon Robotics (AR) Quarterback: Quarterbacks (QB) main responsibility will be monitoring overall floor health of the robotic field and leading the safe and effective work dispatch for Amnesty Floor Monitors, while ensuring minimum impact on downstream operations. QB will coordinate with the local learning, RME, and operations team, using real‑time data and dashboards during shifts to drive standard work practices in supporting the building to achieve daily operational goals. Floor Health Monitor: Autonomous, self‑sufficient operator. Amnesty Floor Monitor (AFMs) are associates that have undergone specific training to be able to safely access the Amazon Robotic floors and perform a wide range of tasks. Responsibilities for Amnesty Floor Monitors can be from resolving issues on the Amazon Robotics (AR) floor such as restarting a drive, to helping associates at stations with amnesty processing and prevention. Data Analyst: This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA‑related SoX requirements. This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA‑related SoX requirements. Things to Know About Working in an Amazon Fulfillment Center We’re committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely. We have a relaxed, casual dress code (as long as your attire meets our safety requirements). We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available. Basic Qualifications 1+ years of Microsoft Office products and applications experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required Are 18 years of age or older Preferred Qualifications A completed Associate’s or Bachelor’s Degree 1+ year of leadership experience directly managing others 1+ year working in a like environment (manufacturing/distribution/warehousing/large retail) Experience with performance metrics and lean process improvement Excellent written and verbal communication and interpersonal skills to coach, train and assist team members Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr