Telephony/Uc Engineer
4 semanas atrás
Telephony/UC Engineer (Alvaria/Noble) Emma of Torre.ai•São Luís, Maranhão, Brazil Descrição da vaga I'm helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise. Compensation Hidden. Location Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents). Remote | Contract: Annual, with possibility of extension | Schedule: Full-time. Mission of Soutec LLC The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment. What makes you a strong candidate You are proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.You are beginner in CTI Integration.English - Conversational. Responsibilities and more We are looking for a highly skilled professional with strong experience in Alvaria and Noble platforms to take on a key role in managing and optimizing contact center solutions for global clients. This is an opportunity to work with advanced technology, collaborate in an international environment, and expand technical expertise. Annual contract with the possibility of extension, offering stability and growth opportunities.Work with U.S.-based clients to gain international exposure.Collaborate with experienced professionals in the industry.Remote flexibility, allowing you to work from anywhere while supporting global operations. Key Responsibilities Platform Administration and Support Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing. Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence. Optimize voice, chat, and omnichannel routing within Alvaria systems. Ensure proper operation of call recording, quality monitoring, and compliance features. Integration and Optimization Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms. Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center. Monitor and tune campaign KPIs to maximize efficiency. Design call flows, IVR menus, and queue strategies aligned with business needs. Reliability and Operations Monitor telephony infrastructure to ensure system health and call quality. Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues. Perform upgrades, hotfixes, and patches on Alvaria and Noble components. Maintain system documentation and operational runbooks. Collaboration and Governance Partner with Network, Security, and Infrastructure teams to ensure secure voice services. Work closely with Contact Center Operations to implement campaign changes. Manage vendor escalations with Alvaria support. What We're Looking For Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM. Strong background in contact center environments. Hands‑on experience with installation, configuration, and ongoing support. Excellent problem‑solving and communication skills. Job benefits Healthy work environment. #J-18808-Ljbffr
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Telephony/Uc Engineer
4 semanas atrás
São Carlos, Brasil Emma Of Torre.Ai Tempo inteiroTelephony/UC Engineer (Alvaria/Noble) Emma of Torre.ai–São Carlos, São Paulo, Brazil Descrição da vaga Overview I'm helping Soutec LLC find a top candidate to join their team for the role of Telephony / UC Engineer (Alvaria / Noble). You’ll optimize global contact center solutions, shaping client success and expanding your expertise. Compensation...
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Telephony/Uc Engineer
4 semanas atrás
São Caetano do Sul, Brasil Emma Of Torre.Ai Tempo inteiroTelephony/UC Engineer (Alvaria/Noble) Emma of Torre.ai•São Caetano do Sul, São Paulo, Brazil Descrição da vaga I'm helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise....
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Telephony/Uc Engineer
4 semanas atrás
São Bernardo do Campo, Brasil Emma Of Torre.Ai Tempo inteiroTelephony/UC Engineer (Alvaria/Noble) We’re helping Soutec LLC find a top candidate to join their team. You'll optimize global contact center solutions, shaping client success and expanding your expertise. Compensation: Hidden. Location: Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents). Mission of Soutec LLC:...
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CISCO Engineer
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São Gonçalo, Brasil New Era Technology Tempo inteiroWe are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony, who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms. This is a hands‑on senior engineering role focused on design, migration, and Tier 3 support, working in a global...
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Forward Deploy Engineer
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São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
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Forward Deploy Engineer
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São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
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Forward Deploy Engineer
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São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
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Forward Deploy Engineer
3 semanas atrás
São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
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Forward Deploy Engineer
3 semanas atrás
São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
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Forward deploy engineer
3 semanas atrás
São Paulo, Brasil Parser Tempo inteiroThis position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career...
