Lead Solution Engineer

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Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry, and to date our software has been used by our customers to power over 1,000,000 critical business decisions every day.

• Taktile is based in Berlin, London and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

• As a Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission critical business decisions. You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack.
• You'll discover and translate customers' strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal.
• You'll build demos, support our sales team and customers in building business cases and design and scope proof of value projects which demonstrate the value Taktile delivers for the customer within a short amount of time.
• You'll collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform.
• You'll lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives.
• You'll onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and committed to providing an excellent experience and fast time to value to Taktile's customers.
• You will work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap.
• You will create reusable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.
• You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go-to-market functions.

• Ideal, But Not Required: Live for Customer Value: You have at least 5+ years of experience working within Enterprise / "high touch" Solution Engineering, as a technical Customer Success Manager / Engineer in a B2B SaaS company or as (Technical) Senior Consultant.
• Technical expertise: You have a general understanding of REST APIs (design, integration, authentication).
• Data & Analytics: You have experience in applying and optimizing statistical and machine learning models to solve business problems. You are familiar with the state of the art data & analytics tech stack and workflow automation platforms which helps you creatively solve your customers' automation and optimization problems.
• Business domain expertise: You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
• Make an impact and meaningfully shape an early-stage company.
• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
• Receive a top-of-market equity and cash compensation package.
• Get access to a self-development budget you can use to attend conferences, buy books or take classes.
• Use the equipment of your choice including a meaningful home office set-up.

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

Taktile is building the world's leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.

Taktile is based in Berlin, London and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere.

Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development