IT Helpdesk Engineer

Há 7 dias

São Paulo, São Paulo, Brasil ARRISE Tempo inteiro
Overview

As an IT Helpdesk Engineer , you will be the single point of contact for calls and emails from employees in the Brazil Office regarding IT issues and queries. Your day-to-day will involve 1st and 2nd line customer support including troubleshooting of IT-related problems from in-house software to hardware, such as mobile phones, laptops, PCs and printers.


You will take ownership of user issues, follow up on their status on behalf of the users, and provide timely updates on progress. Throughout, you will maintain a high standard of customer service for all support queries and adhere to established service management principles.



Responsibilities
  • Infrastructure support and maintenance — Active Directory, Office 356, Exchange Online, SharePoint Online, Intune, local area network
  • Support of IT purchases and maintain an inventory of IT assets and equipment Log all requests in Jira
  • Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • Arrange for external technical support where problems cannot be resolved in house


Requirements
  • Fluency in English is essential; knowledge of Portuguese is considered an asset.
  • Proven track record in a Helpdesk, System Administrator, or similar technical role
  • Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus
  • Windows, MacOS, iOS experience
  • Experience with networks (LAN, WAN), routers & switches
  • Familiarity with various operating systems and platforms
  • Excellent communication and collaboration skills
  • Well-organized and problem-solving ability
  • Adaptability and flexibility


What We Give You in Return
  • Health Insurance
  • Meal Vouchers
  • A chance to work in a great, friendly and supportive team.
  • Tremendous growth opportunities in a large, fast-moving international company
  • Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.


Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Software Development
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