Trading Operations Specialist

2 semanas atrás

São Paulo, Brasil Superbet Tempo inteiro

Overview

Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil. Superbet’s ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes. Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

Responsibilities
  • Conduct thorough research and validation of entity data using both internal and external data sources;
  • Accurately input event results into our system to ensure timely client payouts;
  • Promptly and accurately settle markets and resolve discrepancies as required;
  • Engage in the manual resettlement of events due to discrepancies between provided feeds and our internal rules;
  • Address customer service inquiries and resolve issues independently or in collaboration with senior staff and the offer team;
  • Generate incident reports for potential regulatory complaints and provide additional information as needed;
  • Proactively communicate with the offer team about customer requests for adding events or special markets;
  • Conduct regular checks and manage sports fixtures across various platforms, ensuring accuracy and synchronization with associated data feeds;
  • Monitor and adjust pre-match feeds, templates, and print offerings to ensure consistency and quality across all platforms;
  • Work closely with providers and developers to manage and resolve fixture-related issues;
  • Regularly update and maintain the accuracy of event information, ensuring comprehensive coverage of all relevant sports events.
Qualifications
  • Excellent written and verbal communication skills with fluent English;
  • Fluent/native-level Portuguese (Brazil) language skills;
  • Passion for sports and knowledge about sports;
  • A keen learner and someone who is always striving to improve;
  • Proven experience in sportsbook operations or a similar role;
  • Strong analytical skills and attention to detail;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Proficient in using sports betting platforms and tools, such as Bet Radar.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Finance and Sales
  • Industries: Entertainment Providers
Notes

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