Gaming Support Consultant, Rpg Support
Há 6 dias
Job Overview Passionate about the world of video games? What if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Do you love games and want to help others enjoy them too? Join our team as a Gaming Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Responsibilities Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting‑edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies Qualifications Excellent English skills (at least C1 for both spoken and written) Experience in gaming support Strong knowledge and passion for role‑playing games (RPGs), mobile games, and streaming platforms is a must Experience providing support via chats and emails in English Experience with Zendesk or other CRM systems Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits & Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. About Us We are SupportYourApp, a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since (date), we’ve become an industry leader in premium outsourced customer support and have turned global with 8 hubs around the world. Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: DISCLAIMER. We are a multinational company with unbiased views. Our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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