Technical Manager
Há 7 dias
OverviewTechnical Manager & Field Support - Latam (Biotech/NGS Area) Summary: This individual will manage a team of Field Service Engineers and Technical Support staff. They will ensure customer needs and expectations are met in a timely manner and will coach and mentor Field Service and Technical Support personnel. They will also help guide quantifiable departmental goals for Field Service and Technical Support. ResponsibilitiesReporting directly to the Head of Latam region. Interfacing and partnering with the Global Technical Support Manager, the Global Training Manager, the Sales Manager of Service Sales, and various levels of MGI management. Defining individual training and development needs for MGI Field Service and Technical Support personnel; assisting Head of Latam with hiring and staffing recommendations; strategizing resource utilization; and evaluating performance on a quarterly basis. Managing workload and response times of Field Service and Technical Support personnel; ensuring calls are documented, logged, re-evaluated, and re-assigned as needed to fulfill customer needs. Managing travel costs of Field Service engineers and FAS; managing Field Service inventory controls. Communicating critical information from Director Global Field Service to Field Service and Technical Support personnel in a timely manner. Providing continuous feedback to Field Service and Technical Support personnel to meet goals and requirements for: response times, call logs, and first-time resolution rates. Owning CEC (Center of Customer Experience) / technical responsibility of demolab. Able to cover the whole Latam timezone. Education & ExperienceMaster's degree or above in Genetics, Molecular Biology, Bioinformatics, or related subject. NGS academic training or background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed. Minimum of 5 years' experience in technical support / customer relations and field service management. Desired CompetenciesLearning on the Fly – learns quickly, open to change. Organizational Agility – knows how to go through the proper channels to get things done. Peer Relationship – cooperative, team player, trusted and supported by peers. Planning – sets specific goals and objectives; can plan for the length and difficulty of assignments; can break down projects into tasks. Priority Setting – focuses on what is most important. Communications – communicates effectively. Willingness to travel mainly within the appointed region; international travel (including China) for training or special calls as required. BenefitsMedical Coverage Odonto Coverage Travel Insurance Meal voucher Gym allowance Employment DetailsSeniority level: Mid-Senior level Employment type: Contract Job function: Engineering and Information Technology MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law. MGI does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees or Human Resources. MGI will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee. #J-18808-Ljbffr
-
Technical Account Manager
Há 17 horas
Ituiutaba, Brasil Infogain - Latam Tempo inteiroAbout the roleAs a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutionsRiskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical...
-
Technical Account Manager
Há 17 horas
Ituiutaba, Brasil Infogain - Latam Tempo inteiroAbout the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows.The Technical...
-
Payroll Technical Implementation Manager
Há 2 dias
Ituiutaba, Brasil Adp Tempo inteiroSUMMARY:As a SAP Payroll Technical Implementation Manager you'll act as a liaison between the implementation team and the clients to better understand their business needs. Act as a mentor or trainer for partners. Prepare functional specifications, including details on design and configuration. ROLES:Configure payroll ´s process and design its required...
-
Technical Project Manager
Há 6 dias
Ituiutaba, Brasil Nextgen | Gta: A Kelly Telecom Company Tempo inteiroWe are seeking a Technical Project Manager – Core Networks /Mobile & Converged Networks with strong expertise in mobile and converged network architectures to join our dynamic team.The ideal candidate will have hands-on experience with Nokia network solutions, virtualization technologies, and key signaling protocols, and will play a crucial role in...
-
Technical Manager
2 semanas atrás
Ituiutaba, Brasil MGI Tempo inteiroOverview Technical Manager & Field Support - Latam (Biotech/NGS Area) Summary: This individual will manage a team of Field Service Engineers and Technical Support staff. They will ensure customer needs and expectations are met in a timely manner and will coach and mentor Field Service and Technical Support personnel. They will also help guide quantifiable...
-
Project Manager
Há 4 dias
Ituiutaba, Brasil Conquest One Tempo inteiroNa Conquest One, somos mais do que uma consultoria tecnológica: somos uma equipe movida pela paixão por inovação e pelo impacto positivo que geramos nos nossos clientes e colaboradores. 28 anos de história e 15x eleita uma das melhores empresas para se trabalhar em tecnologia no Brasil (GPTW). Desde ****, também estamos presentes em Portugal!Estamos em...
-
Sales Account Manager
Há 2 dias
Ituiutaba, Brasil Beijing Foreign Enterprise Management Consultants Co.,Ltd. Tempo inteiroOn behalf of ICT company Huawei Technologies, we are looking for our Account Manager for OTT customers. This is an experienced sales person who works with customers and account executives to develop strategies that deliver business results based on a deep understanding of industry customer needs, industry trends and available offerings. Responsibility...
-
Technical Services Manager
2 semanas atrás
Ituiutaba, Brasil Hcltech Tempo inteiroAbout HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...
-
Technical Sourcing Specialist
2 semanas atrás
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a remote Technical Sourcing Specialist based in Latin America with 3+ years of experience and excellent English communication skills — both written and spoken.You'll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through platforms...
-
Technical Sourcing Specialist
2 semanas atrás
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a remote Technical Sourcing Specialist based in Latin America with 3+ years of experience and excellent English communication skills — both written and spoken.You'll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through platforms...
