Senior Engineer, Advanced Networks

4 semanas atrás

Curitiba, Brasil Rockwell Automation Tempo inteiro

Overview

Join to apply for the Senior Engineer, Advanced Networks role at Rockwell Automation .

Responsibilities
  • Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by phone, chat, or email.
  • Manage all customer interactions including setting expectations, capturing the issue/resolution/steps taken to troubleshoot within Service Ticket notes, following the Knowledge-Centered Support (KCS) process, and following up with customers promptly.
  • Interact and support additional core areas of Automation, including our controllers, operator interfaces, and networks.
  • Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance.
The Essentials - You Will Have
  • Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or related Information Technology field.
  • Experience with Servers, Networking, Linux OS & VMware vSphere.
  • Cybersecurity applications knowledge.
  • Knowledge of LAN/WAN network technologies.
  • Good verbal and written command of the English language.
  • Ability to handle high-pressure situations when working with customers from diverse backgrounds.
  • Willingness to work weekends and in different shifts.
The Preferred - You Might Also Have
  • 2 years of experience in a similar position/field.
  • Practical knowledge in virtualization technology (VMware vSphere) or VMware certification (VCA/VCP).
  • Knowledge and ability to use Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, etc.).
  • Claroty Threat Detect Services and Secure Remote Access.
  • CCNA/CCNA Security/CCNP/CCENT certification or experience with Cisco IOS CLI for configuring and managing Cisco devices.
  • Experience configuring and troubleshooting managed Ethernet switches and routers.
  • Knowledge of Industrial networks through EtherNet/IP.
  • Experience with OT technologies.
What We Offer
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time Off
  • Parental and Caregiver Leave
  • Flexible Work Schedule with manager-approved flexibility
  • For more details on benefits, visit

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace. If your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway—you may be the right candidate for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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