Technical Support Automation Specialist
3 semanas atrás
Overview Join to apply for the Technical Support Automation Specialist role at TRACTIAN . As a Technical Support Automation Specialist at TRACTIAN, you will serve as the bridge between technical support and automation engineering, providing high-level technical assistance to our clients and ensuring robust integration of our monitoring solutions in industrial environments. You will be responsible for validating, implementing, and maintaining industrial communication systems, integrating PLCs and sensors, interpreting electrical diagrams, and ensuring system performance. You will also act as a technical reference during the implementation and post-implementation phases, supporting both on-site and remote operations. Responsibilities Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms. Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems. Interpret and adjust electrical diagrams and PLC logic during installations or support requests. Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments. Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc. Provide both remote and on-site support to ensure customer satisfaction and reduce downtime. Document technical cases, customer interactions, and solutions through our Helpdesk and CRM (HubSpot). Assist in identifying technical opportunities for upsell, expansion, or system optimization. Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration. Qualifications Bonus Points: Fluent in English. Previous experience in B2B technical support roles or industrial automation projects. Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.). Knowledge of SCADA/DCS systems and industrial instrumentation. Compensation & Benefits Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Employee Giving Earn a trip anywhere in the world every 4 years Up to R$1.000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life. Gympass and Sports Incentive: R$300/mo extra if you practice activities Seniority level Entry level Employment type Full-time Job function & Industries Information Technology Software Development Referrals increase your chances of interviewing at TRACTIAN. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Technical Support Automation Specialist
3 semanas atrás
São Paulo, Brasil TRACTIAN ?? Tempo inteiroOverview Join to apply for the Technical Support Automation Specialist role at TRACTIAN. The Customer team drives lifetime value, retention and expansion by expanding inside existing customers, cross-selling to different products, and building strong relationships with current accounts. Enterprise customers include leading companies; every team member...
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Technical Support Automation Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Tractian Tempo inteiro R$8.000 - R$15.000 por anoCustomer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai,...
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Technical Support Automation Specialist
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São Paulo, Brasil Tractian Technologies Inc Tempo inteiroWhy join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and...
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Technical Support Specialist
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São Paulo, Brasil TRACTIAN ?? Tempo inteiroTechnical Support Maintenance Specialist Join to apply for the Technical Support Maintenance Specialist role at TRACTIAN ???????? Continue with Google Continue with Google Technical Support Maintenance Specialist 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Maintenance Specialist role at TRACTIAN ???????? Get AI-powered...
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são paulo, Brasil Veesion Tempo inteiroContext Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American...
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São Paulo, Brasil Veesion Tempo inteiroContextVeesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for...
