IT Communications Sr Analyst

4 semanas atrás

São Paulo, Brasil Thales Tempo inteiro

Overview

IT Communications Sr Analyst role in Thales, Sao Paulo/Sao Bernardo do Campo, hybrid model.

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

This position is hybrid in the Sao Paulo/Sao Bernardo do Campo unit.

Responsibilities
  • Develop and implement communication plans that inform stakeholders about IT initiatives, system updates, and change management processes.
  • Create engaging, accurate, and accessible content for emails, intranet updates, presentations, and other media.
  • Produce clear documentation, including user guides, FAQs, and system release notes for non-technical audiences.
  • Publish documentation such as use guides, FAQs, communications, quick tips, and other items in ServiceNow.
  • Collaborate with IT teams to gather information about projects, system enhancements, and IT policies to disseminate content.
  • Serve as a point of contact for communication-related inquiries, ensuring timely responses to stakeholders.
  • Assist in organizing training sessions, workshops, and informational meetings to enhance understanding of IT tools and services.
  • Ensure communications align with the organization's branding and messaging.
  • Monitor feedback and engagement metrics to assess effectiveness and improve strategies.
  • Translate communications and documentation into Spanish, Portuguese, or Spanish.
  • Coordinate the release of common IT communications across the Americas region.
  • Serve as the primary point of contact for IT communications inquiries.
  • Up to 25% of time may be spent as part of the NORAM IT Collaboration squad.
  • Stay informed about industry trends and best practices in IT communication.
Minimum Qualifications
  • Bachelor’s degree in Communications, Information Technology, Public Relations, or a related field.
  • Proficiency in English, Spanish, and Portuguese (speaking and writing).
  • Experience in communication roles, with IT-related communications preferred.
  • Strong grasp of IT concepts and terminology, with the ability to translate complex information into clear content.
  • Excellent written and verbal communication skills.
  • Proficiency with digital communication tools, content management systems, and project collaboration software.
  • Ability to manage multiple projects and prioritize under tight deadlines.
  • Preferred experience with graphical design tools such as Illustrator, InDesign, and Photoshop.
  • Knowledge of graphic design, video production, or multimedia content creation is a plus.
What We Offer
  • Elective Health and Dental plans.
  • Retirement Savings Plan with company contribution and matching.
  • Company-paid holidays, vacation days, and paid sick leave.
  • Company-provided Life Insurance.
Why Join Us

Say HI and learn more about working at Thales. Thales provides careers and mobility opportunities across 68 countries with a large global workforce.

Great journeys start here, apply now

Note: This posting may include references to job expiration; please apply if interested.

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