Operations Support Analyst

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Position Summary Achieve operational efficiency and effectiveness of project management through full end-to-end monitoring and controlling. Perform day-to-day project management work activities using LATAM PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions. Responsibilities Additional duties as assigned. Assures efficient utilization of computer technology to enhance data collection, analysis, and reporting necessary to facilitate management review, and contribute to timely management decision‑making. Responsible for providing the corporation's independent auditors with information as requested, during both regular and special audits. Responsible for the execution of key controls and maintenance of all internal control process documentation related to area of responsibility. Issue and communicate projects' status to leadership, steering committee and other stakeholders as appropriate. Execute PMO standards, processes and methodologies in a consistent manner during project planning and execution activities. Skills, Knowledge, and Abilities Must have solid written, verbal, and interpersonal communication skills. Requires good analytical, organizational, and problem‑solving skills. Must have good presentation skills, and PC skills including General Ledger, EXCEL spreadsheet, WORD word processing, and other PM planning software. Qualifications Minimum of 1 year Project Management experience within the technology services industry. Collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making. Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues. Proven ability to continuously expand and leverage knowledge of PM market and industry trends and translating to recommending and implementing process and efficiency improvements. End-to-end process thinker, understands how change affects employees and utilizes strategies to reduce risk to the organization. Strong experience handling employee issues and making sound judgment decisions in this area. #J-18808-Ljbffr

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