Service Engineer

3 semanas atrás

São Paulo, Brasil Mindray Animal Medical Tempo inteiro

Direct message the job poster from Mindray Animal Medical

  • Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
  • Provide efficient technical support to customers, sales & marketing colleagues
  • On-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)
  • On-site visit to end users to collect customer feedback and market information
  • Repair and maintain main units returned from customers
  • Service training to customers (mainly distributors, sometimes end users)
  • Negotiate with customer for warranty logistics, service contract, ordering parts & admin task
  • Routine report & business trip report to supervisor and attend products technical update meeting
  • Assist stock management admin for parts stock & equipment managements

Investigation on the local authority & regulation regarding service including register, reporting etc.

  • At least more than three years work experience in the field of medical services industry;
  • Familiar with the procurement process of local medical organizations.
  • On-line maintenance and repair processes;
  • Understand the industry related charging standards;
  • Technical support work experience will be a plus.
  • Good command of both written and spoken English, non-obvious local accent
  • skilled use of computers and office software capabilities
  • Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Mindray Animal Medical by 2x

Engineering Technician, Global Field Operations (AMER/LATAM) Consultant Engineer - Boiler and Machinery - Maintenance Consultant Engineer - Boiler and Machinery - Maintenance Field Service Engineer – Program with potential future international opportunity (Europe)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Field Service Engineer

    Há 3 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities Maintain all models specific to a modality in the assigned area.Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.Share best practices.Maintaining...

  • FIeld Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities - Maintain all models specific to a modality in the assigned area. - Perform total system level trouble-shooting on complex multi-symptom problems. - Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. - Share best practices. -...

  • FIeld Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities Maintain all models specific to a modality in the assigned area. Perform total system level trouble-shooting on complex multi-symptom problems. Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. Share best practices. Maintaining...

  • Field Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities Maintain all models specific to a modality in the assigned area. Perform total system level trouble-shooting on complex multi-symptom problems. Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. Share best practices. Maintaining...

  • Field Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray)Key ResponsibilitiesMaintain all models specific to a modality in the assigned area.Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.Share best practices.Maintaining...

  • FIeld Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray)Key ResponsibilitiesMaintain all models specific to a modality in the assigned area.Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.Share best practices.Maintaining...

  • FIeld Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities Maintain all models specific to a modality in the assigned area. Perform total system level trouble-shooting on complex multi-symptom problems. Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. Share best practices. Maintaining...

  • FIeld Service Engineer

    Há 5 dias

    São Paulo, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray)Key ResponsibilitiesMaintain all models specific to a modality in the assigned area.Perform total system level trouble-shooting on complex multi-symptom problems.Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.Share best practices.Maintaining...

  • FIeld Service Engineer

    Há 4 dias

    São Paulo, SP, Brasil United Imaging Healthcare Tempo inteiro

    Field Service Engineer (CT/PET CT/ MR/Xray) Key Responsibilities Maintain all models specific to a modality in the assigned area. Perform total system level trouble-shooting on complex multi-symptom problems. Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. Share best practices. Maintaining...

  • Customer Service Engineer

    2 semanas atrás

    São Paulo, Brasil Stone Tempo inteiro

    As a Customer Service Engineer, you will be responsible for installing diagnostic imaging equipment at customer sites. Your work involves close collaboration with a customer care center to troubleshoot, maintain and update designated product modalities under supervision. You will also attend service training courses. Main Responsibilities: Install diagnostic...