Medical Information Specialist

Medical Information SpecialistIQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.Position Purpose:This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients, this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call center services, handle medical requests, research and prepare responses with technical and medical information and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.RESPONSIBILITIES- Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.- Perform data entry into Lifecycle safety and Product Quality databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.- Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.- Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES- Life sciences and/or health knowledge with analytical skills.- Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.- Excellent attention to detail and accuracy maintaining consistently high-quality standards.- Excellent organizational skills and time management skills.- Ability to establish and maintain effective working relationships with co-workers, managers and clients.- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.MINIMUM REQUIRED EDUCATION AND EXPERIENCE- Bachelor’s Degree in a Life Science is required.- Excellent written and verbal skills in English (min. C1)- Experience in Lifecycle safety is highly valued but not mandatory (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc).LI-RemoteLI-MARIAARECHAGAIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at