Ixp Intern

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**SAP iXp Intern - Manufacturing Support**
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We are looking for an intern who is driven by a desire to provide our customers with outstanding customer service. The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products
**WE WIN WITH INCLUSION**
**EXPECTATIONS AND TASKS**
- Help customers implement and operate their solutions effectively efficiently by providing state-of-the-art support services.
- Analyze and resolve reported cases using our knowledge databases and/or verifying customizing entries.
- Root Cause Analysis of reported cases.
- Creation and maintenance of knowledge documentation.
- Collaborate in global projects focused on improving support processes, infrastructure, and quality
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.
- Participate in queue screening and in queue management at least once a week (flexible: 4-8 PM or 5-9 PM) during Summertime in Europe
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Undergraduate students in Information Technology, Computer Science, Production Engineering, or a related field.
- Good customer focus and communication skills (oral/written).
- The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations.
- Advanced English
- Understanding of Relational Databases (e.g., Oracle, SQL Server, DB2)
- Knowledge in JAVA or JavaScript/TypeScrip
**NICE TO HAVE/BONUS IF YOU HAVE**
- Knowledge or experience in Manufacturing processes
- Spanish proficiency
- Familiarity with Business Software (comparable solutions) and/or Business Processes is a plus.
- Previous experience with customer support and/or ticketing tool is an advantage but not mandatory.
- Knowledge in microservice
**WORK EXPERIENCE**
- Experience or eagerness to learn in an IT related area, e.g., consulting / support.
- **Please, add your CV in English**
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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