Senior Demand Planner

Skills Required: Demand Planning and Forecasting, S&OPs, Monitoring, Order Management Industry: Logistics Distribution and Supply Chain Senior Demand Planner Salary: Competitive + Benefits + Bonus If you are an agile, analytical and detail-oriented senior supply chain professional, with experience gained in global demand planning and order management, then we want to hear from you. Join us to help improve peoples' lives and make healthcare better for everyone Why Pharmanovia? Pharmanovia is a dynamic, fast-growing international pharmaceutical company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines. Our core behaviours are: We keep our promises and do as we say. We value our heritage and foster an entrepreneurial spirit. We reinvest in our future - in our products, our brands and our people. We give back to our communities. Since its inception in 2013, Pharmanovia has grown consistently year on year, focusing on delivering high-quality branded prescription medicines to patients, prescribers, and healthcare providers across the world. Our growth has enabled the company to reinvest in its products, brands, people, and to give back to its communities. A people business with a strong, supportive culture that encourages innovation and entrepreneurial spirit, our team comprises over 300 employees and 29 nationalities, operating from offices in the UK, Denmark, Netherlands, Switzerland, Italy, Spain, Germany, U.A.E., India, China, Australia and Singapore. We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines. We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce. Pharmanovia's therapeutic areas include Cardiovascular, Oncology, Endocrinology and Neurology. About the role: As Senior Demand Planner you will manage end-to-end order fulfilment in a hybrid make-to-order/make-to-stock environment. You will oversee the supply flow from customer order receipt through delivery, ensuring alignment across Commercial, CMOs, Quality, and Logistics. Your key responsibilities will include maintaining customer communication, managing demand and production planning inputs, coordinating timely supply from manufacturing partners, ensuring compliant product release, and securing on-time shipment. Demand Planning: Supporting global demand visibility and forecasting accuracy through: Partnering with commercial teams to collect and validate market-level forecasts Reviewing historical sales trends and current inventory positions Consolidating forecasts to feed into S&OP and supply planning cycles Order Management: Overseeing the full customer order lifecycle, including: Receiving and processing purchase orders from global customers and distributors Entering and confirming orders in the ERP system and tracking through to shipment Coordinating with logistics and warehousing for dispatch and delivery Proactively communicating order status and resolving delays or issues Managing returns, write-offs, and documentation in line with policy We're looking for a Senior Demand Planner who is well-organised, attentive to detail, and proactive, with the confidence to communicate effectively with both internal stakeholders and external partners. You should be able to demonstrate strong problem-solving skills, an inquisitive mindset, and a willingness to develop and expand your technical capabilities. The role reports directly to the Supply Chain Manager. The department has an ethos of continuous improvement, refining systems and creating efficiencies, leading to a varied and dynamic working environment. Managing new customer purchase orders and entering them into the ERP system Checking order status, stock availability, and shipment timelines Communicating with logistics, CMOs, and internal stakeholders to ensure dispatch readiness Managing demand planning by gathering and consolidating forecast data from commercial teams, analyzing historical sales trends and current inventory levels to ensure optimal stock coverage and alignment with business needs in MTS and MTO Tracking backorders, delays, and inventory risks Aligning with commercial teams on upcoming tenders, launches, or demand shifts Responding to customer enquiries about order status or documentation Updating trackers, KPIs, and ERP data for accuracy Leading S&OP planning and stock reconciliation for forecast accuracy Identifying improvement areas before building business cases and engaging with relevant stakeholders to obtain their engagement and buy-in to develop a new tool and/or propose a plan of action which will contribute towards our innovation, performance or trust priorities Troubleshooting all issues within the supply chain process relevant to bridging stock, serialisation, and tamper evidence, whilst ensuring the highest standard of GDP is maintained Managing the process of inventory returns from customer or distribution channels, and evaluating returned inventory for potential restocking or disposal, following company guidelines Performing Accounts Receivable and Accounts Payable financial reconciliation with regional partners as part of the order-to-cash process, ensuring accuracy in invoicing, payment application, and credit management About you: Candidates with progressive experience in supply chain, demand planning, order management, or customer operations within pharmaceuticals, FMCG, medical devices, or another regulated/GDP environment, should have the skills and experience required for the role. We are also looking for: Bachelor's degree in supply chain, Business, Operations Management, or related field APICS, CIPS, IBF, or other supply chain certification desirable Experience working within Supply Chain - S&OP, Demand Planning, Demand Forecasting in the pharma environment Experience working with ERP systems (e.g., SAP, Oracle, Navision, JD Edwards) Excellent computer skills with high proficiency in Microsoft Excel and PowerPoint, with a good understanding of Power BI Proven track record in managing purchase orders, forecasting, stock coordination, or order-to-cash Exposure to S&OP and/or global distribution desirable Knowledge of inventory monitoring, inventory valuation methods, inventory methods, inventory control principles, and best practice Excellent coordination skills and ability to manage multiple customer orders simultaneously Strong analytical capability with the ability to interpret sales trends, stock levels, and forecast data High attention to accuracy and detail in documentation, system entries, and communication Confident communicator across internal teams (Commercial, QA, Logistics, Finance, CMOs) and external customers Proactive problem-solver with the ability to anticipate supply issues and propose solutions Comfortable working to deadlines in a fast-paced, multi-market environment Fluent in English and Portuguese To apply please submit your CV in English. By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible. If you would like to know more about Ortolan People and how we can help you reduce your ongoing recruitment costs, get in touch #J-18808-Ljbffr