Senior Design Manager — AI Private Banker

About Us Nu is the worlds largest digital banking platform outside of Asia serving over 118 million customers across Brazil Mexico and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people Nu caters to customers complete financial journey promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nus impact has been recognized in multiple awards including Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Banks. Learn more : Careers at Nu - Join our team About the role We’re building the next evolution of Nubank : an AI-powered private banker that helps millions of people navigate their financial lives with intelligence empathy and trust. As Sr Design Manager you’ll lead a team of designers and writers crafting this experience shaping how customers interact with our AI advisor how trust is earned and how complex insights become simple actionable and human. But Youre no longer just building for the AI Private Banker vertical you’re establishing the foundational experience systems that will power AI across Nubank while ensuring alignment with the broader Magic App vision (Nubanks next-generation unified app experience). In this context you’ll help define the design vision systems cultural anchors and rituals that make this product feel unmistakably Nubank : clear kind and empowering - bridging product-specific excellence with company-wide coherence. What you’ll do Lead and inspire a multidisciplinary team of product designers and content designers (6) working on conversational visual and systemic layers of the AI experience. Define and evolve the design north star for the private banker how it looks feels and behaves across touchpoints. Partner with product data science and engineering to translate AI capabilities into trusted explainable human experiences. Build and scale design systems for AI interaction patterns (voice confidence levels error recovery transparency). Coach and grow the team helping them balance craft excellence with experimentation and speed. Drive cross-functional alignment ensuring the design voice stays consistent from early prototypes to production. Create frameworks for evaluating AI experience quality usability emotion trust and value perception. What great looks like You’ve built or led design teams working on AI- or data-powered experiences (e.g. personalization recommendations chat insights). You think systemically but care deeply about detail and tone. You’re a natural coach you know how to elevate others craft and clarity. You balance strategic thinking with the ability to dive deep into design problems. You’re comfortable working with uncertainty and helping teams find structure in emerging spaces. You advocate for human values in AI fairness clarity empathy not as slogans but as design principles. Why this role matters The private banker represents Nubanks next chapter : helping people feel in control of their financial journey through intelligence that listens learns and guides. Design leadership here means more than building interfaces it means shaping how AI meets humanity every day. Our Benefits Opportunity of earning equity at Nu Medical Insurance Dental and Vision Insurance Life Insurance and AD&D Extended maternity and paternity leaves Nucleo - Our learning platform of courses NuLanguage - Our language learning program NuCare - Our mental health and wellness assistance program 401K Saving Plans - Health Saving Account and Flexible Spending Account Work-from-home Allowance Our Nu Way of Working Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or two weeks of remote work one will be at the office. Required Experience Manager Key Skills Sales Experience, Presentation Skills, Financial Services, Customer Service, Financial Acumen, Fraud, Math, Military Experience, Banking, Upselling, Cash Handling, RMF Employment Type Full Time Experience years Vacancy 1 #J-18808-Ljbffr