Application Support Engineer, Trilogy

1 semana atrás

Manaus, Brasil Trilogy Tempo inteiro

Overview Application Support Engineer, Trilogy (Remote) - $60,000/year USD Responsibilities AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve What You Won’t Be Doing Taking two whole months to get up to speed; you will be expected to ramp up on several products within the first month, as we prioritize rapid adaptation Relying heavily on your managers for assistance; independence and self-reliance are key in navigating this dynamic role Application Support Engineer Key Responsibilities Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve Basic Requirements At least 3 total years of experience in a technical customer support role Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient Currently based in North or South America About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. Seniority level Associate Employment type Full-time Job function Engineering and Information Technology Industries Software Development IT Services and IT Consulting Telecommunications Referrals increase your chances of interviewing at Trilogy by 2x Get notified about new Application Support Engineer jobs in Porto Alegre, Rio Grande do Sul, Brazil. #J-18808-Ljbffr

  • Application Support Engineer

    4 semanas atrás

    Manaus, Brasil buscojobs Brasil Tempo inteiro

    The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...

  • Software Field Application Engineer

    2 semanas atrás

    Manaus, Brasil Quectel Tempo inteiro

    Join to apply for the Software Field Application Engineer role at Quectel 2 days ago Be among the first 25 applicants Join to apply for the Software Field Application Engineer role at Quectel Get AI-powered advice on this job and more exclusive features. Job Summary The Software Field Application Engineer (SW FAE) will provide technical expertise and...

  • Software Field Application Engineer

    3 semanas atrás

    Manaus, Brasil Quectel Tempo inteiro

    Join to apply for the Software Field Application Engineer role at Quectel 2 days ago Be among the first 25 applicants Join to apply for the Software Field Application Engineer role at Quectel Get AI-powered advice on this job and more exclusive features. Job SummaryThe Software Field Application Engineer (SW FAE) will provide technical expertise and...

  • Staff Application Security Engineer

    1 semana atrás

    Manaus, Brasil LEDN Tempo inteiro

    Overview Join to apply for the Staff Application Security Engineer role at LEDN Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over...

  • Application Security Engineer

    4 semanas atrás

    Manaus, Brasil Nerdy Tempo inteiro

    Overview We are seeking an experienced Application Security Engineer to serve as a trusted partner to our software development teams. This role focuses on making our product secure by design—embedding security into how software is architected, written, deployed, and maintained. Unlike infrastructure security roles, this position centers on...

  • Application Security Engineer

    3 semanas atrás

    Manaus, Brasil Nerdy Tempo inteiro

    OverviewWe are seeking an experienced Application Security Engineer to serve as a trusted partner to our software development teams. This role focuses on making our product secure by design—embedding security into how software is architected, written, deployed, and maintained. Unlike infrastructure security roles, this position centers on application-layer...

  • Senior Application Security Engineer

    3 semanas atrás

    Manaus, Brasil Rain Tempo inteiro

    Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We have raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. We are seeking a skilled and driven Senior...

  • Staff Application Security Engineer

    Há 5 dias

    Manaus, Brasil LEDN Tempo inteiro

    Overview Join to apply for the Staff Application Security Engineer role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in...

  • Full Stack Engineer

    2 semanas atrás

    Manaus, Brasil CoverGo | Insurtech Tempo inteiro

    OverviewFull Stack Engineer (.Net - Support & Observability Focus) - Fully Remote 3 days ago Be among the first 25 applicants Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP) Top Reasons To Join UsWorking for the Insurtech Market Leader 100% Remote Working with cutting edge technologies...

  • Staff Application Security Engineer

    1 semana atrás

    Manaus, Brasil LEDN Tempo inteiro

    Overview Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we...