Senior Product Support Escalation Engineer

4 semanas atrás


Brasil Singular Tempo inteiro

About Singular

Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us

The Role

We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.

What You’ll Do

  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.

What You’ll Need

  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.

Why Join Us?

Work with world-class customers & products

Be part of a fast-growing, innovative company

Collaborate with talented, global teams

A culture that values creativity, ownership & customer advocacy



  • Brasil Singular Tempo inteiro

    About Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. Backed by top investors with $50...


  • Brasil Singular Tempo inteiro

    OverviewGlobal Recruitment at Singular | We are Hiring About Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement...


  • Brasil Singular Tempo inteiro

    About Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. Backed by top investors with...

  • Product Support Engineer

    3 semanas atrás


    Brasil beBeeTechnical Tempo inteiro

    Job Opportunity: Technical Support Specialist Singular is a leading attribution and marketing analytics platform empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connecting it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. The...

  • Escalation Manager

    Há 6 dias


    Brasil Palo Alto Networks Tempo inteiro

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • Escalation manager

    Há 5 dias


    Brasil Palo Alto Networks Tempo inteiro

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • Escalation Manager

    1 semana atrás


    Brasil Palo Alto Networks Tempo inteiro

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...


  • Brasil WatchGuard Technologies Tempo inteiro

    We are seeking a passionate senior software engineer to develop solutions for our mission critical services supporting WatchGuard's firewall and security products. You will be responsible for updating systems already in operation as well as develop brand new applications. As a senior developer, you'll help define responsibilities for the rest of your team...

  • Senior data engineer

    3 semanas atrás


    Brasil Pride Global Tempo inteiro

    We're Hiring: Senior Data Engineer (MLOps) | Remote from Brazil | Fluent English required | USD-Hourly pay Location: Remote – Brazil only Language: Fluent English required Are you passionate about building scalable data platforms and cutting-edge MLOps solutions? Do you want to work with a top-tier US company revolutionizing e-commerce and circular...


  • Brasil CharterUP Tempo inteiro R$80.000 - R$120.000 por ano

    About the Role CharterUP is seeking a Senior Product Designer to lead the design of a new, high-impact product within our growing mobility platform. This role blends UX strategy, visual design, and product thinking — from user research and usability testing to building intuitive, production-ready interfaces in Figma. You'll collaborate closely with...