Solutions and Implementation Engineer

About Us At Qase, we're building a better testing management platform for teams to streamline their QA processes and achieve faster releases. We're looking for a versatile Solutions and Implementation Engineer to play a pivotal role in bridging the gap between our product, sales, and customers—driving adoption, solving problems, and delivering exceptional customer experiences. As a fast-paced and growing startup, we move quickly and adapt often. The responsibilities outlined below reflect the current needs of the business, but may evolve over time as priorities shift and new challenges arise. Flexibility, initiative, and a willingness to adapt are key to success in this role. We're seeking someone who can align part of their schedule with early Eastern Standard Time (EST) working hours. What You'll DoPre-Sales Responsibilities: Assist Enterprise Account Executives with technical discovery calls to understand customer pain points, business outcomes, and technical requirements. Deliver tailored product demonstrations that align with client use cases. Manage Proof-of-Concepts (POCs) to validate product fit, including test data setup, integrations, and success criteria validation. Provide technical input for RFP/RFI responses and proposals, highlighting implementation feasibility and scalability. Independently complete security questionnaires for customers and prospects. Post-Sales Responsibilities: Own end-to-end customer onboarding: Design, scope and execute implementation plans, including integrations and complex data migrations. Lead deployment activities: environment setup, infrastructure configuration, and UAT coordination. Build customer implementation playbooks, timelines, and success metrics, ensuring projects are delivered on time and within scope. Serve as the technical escalation point during implementations, troubleshooting issues across APIs, authentication, and infrastructure. Conduct workshops and training sessions for admins, QA engineers, and developers to ensure adoption and operational excellence. Serve as the technical point of contact for escalations, offering creative solutions to complex challenges. Identify upsell or cross-sell opportunities based on customer feedback and usage. Create and deploy customized training sessions for new customers. Technical Responsibilities: Hands-on engineering: ability to write and iterate complex scripts, troubleshoot issues, sample code, and support integrations to accelerate adoption. System design & Architecture: design and communicate solution architectures, including setting up AWS infrastructure, deploying instances, and defining infrastructure costs for customers or prospects. Security & Compliance: confidently address customer and prospect security requirements by completing questionnaires, explaining our security posture, and ensuring trust in our practices. Technical Documentation: create and maintain clear, reusable technical documentation such as integration guides, architecture diagrams, and solution playbooks. Collaboration & Optimization: Act as the bridge between customers and internal teams, relaying actionable feedback to improve the product. Partner with Sales, Product, and Customer Success teams to ensure smooth customer lifecycles. Monitor customer usage trends and offer strategies to optimize value. What You'll BringCore Skills:Technical Expertise: Knowledge of QA processes and Test Management Systems (TMS) platforms, including APIs, CI/CD, and issue trackers. Strong coding/scripting skills (e.g., Python, JavaScript). Knowledge of cloud environments (AWS, GCP, Azure) for deployments. Familiarity with security and compliance standards (e.g., GDPR, SOC 2, ISO 27001). Customer-Facing Skills: Ability to explain technical concepts clearly to non-technical audiences. Strong communication, presentation, and consultative skills. Strong organizational skills for managing parallel implementation projects. Problem-Solving: Proficiency in troubleshooting technical issues and proposing creative, customer-focused solutions. Experience: 3+ years in implementation engineering, solutions engineering or technical account management in a SaaS environment. Preferred experience in a technical/engineering background who transitioned to customer facing responsibilities. Also considering candidates with 3+ years as an QA automation architect or engineer with strong customer facing experience. Background in Quality Assurance or certifications in cloud technologies (AWS, GCP, etc.). Experience managing the customer lifecycle, from onboarding to renewal. Tools You'll Use: CRM platforms like Salesforce or HubSpot. Collaboration tools like JIRA, Postman, or other API testing/reporting tools. Soft Skills We Value: Collaboration: Work seamlessly across teams and communicate with technical and business stakeholders. Adaptability: Thrive in fast-paced environments with multiple ongoing engagements. Empathy: A customer-first mindset with a genuine desire to help clients succeed. Key Deliverables: Deliver smooth, on-time customer implementations and migrations. Drive faster time-to-value for customers through structured, seamless onboarding. Shorten sales cycles with impactful technical demos. Reduce churn by offering exceptional post-sales support. Provide actionable feedback to the Product team to enhance the platform. Join us at Qase and be part of a dynamic team driving the future of test management