Payroll Advisor

Role Purpose The Regional Payroll Advisor for the Americas is responsible for managing the relationship with the Global Payroll service provider for several country payrolls in the region, including the United States, Mexico and smaller South American populations. The advisor works closely with in‑country payroll provider teams to deliver a first‑class, legally compliant payroll service. In addition, the advisor develops strong working relationships with HR, business streams and auditors to ensure all tight payroll deadlines are met. Key facts about the role: Number of direct reports: n/a Geographic area of impact: Americas region Size of budget: n/a Key stakeholders: HR Operations, External Provider, Finance Shared Service Center Key Responsibilities Work with local TMF in‑country teams (or agents) to ensure payrolls are managed to high quality, accuracy and on time. Act as the main contact point for TMF for all countries under responsibility. Oversee non‑HR related pay/deductions inputs such as expenses and other taxable benefits that require reporting through payroll. Manage the data flow to TMF within the TMF timeframes. Perform payroll checks and controls, examining each payroll run for accuracy before final sign‑off. Serve as the employee contact point for any post‑payroll‑run queries and provide a good service through the upcoming service desk tool. Manage employee escalations by discussing with the Head of Global Payroll, HR or TMF as necessary. Ensure countries under responsibility are compliant for employer benefit reporting, including year‑end reporting (if not managed by TMF), such as employee pay/benefit statements. Support internal and external audit queries that are specific to countries in the area. Work on continuous improvement initiatives supported by TMF, HR and the Global Head of Payroll to achieve the most efficient payroll process. Technical / Professional Qualifications / Requirements Strong technical payroll experience/knowledge required. Working knowledge of US, Mexico and/or Brazil payroll; other country payroll knowledge is an advantage. Proficient in Excel, VLOOKUP and pivot tables. Experience using HCM SuccessFactors system is an advantage. Excellent interpersonal, listening and oral communication skills. Strong managerial competencies. Ability to work to deadlines while maintaining accuracy and attention to detail. Handling multiple priorities effectively. Ability to work using own initiative. Strong problem‑solving abilities, including understanding root‑cause analysis. Proven track record in successfully managing operations with a focus on quality, driving change, and delivering effective service to customers. Experienced in identifying and mitigating operational risk through effective controls. Outstanding work ethic with a high degree of confidentiality. Has sound judgment, recognizes when action is required, and proactively takes it while communicating with and managing stakeholders. Seniority Level Not Applicable Employment Type Full‑time Job Function Human Resources Industries International Trade and Development #J-18808-Ljbffr