Resource Manager, Professional Services

Position Overview Title: Resource Manager, Professional Services Business Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, Remote Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry. Graphic Communications' integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best‑in‑class technology to the packaging and printing industries, it is the company's deeply held philosophy that they succeed when its customers thrive. Core Responsibilities Resource planning and allocation: Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities. Maintain real‑time view of resource capacity and project needs across the organization. Serve as primary point of contact for project staffing and collaborate with Sales and Regional Managers to ensure proper coverage for upcoming engagements. Own all new engagements at intake and assign resources based on availability and skillset. Check in regularly with Project Managers to confirm they have the resources required for project success. Maintain up‑to‑date skills and certifications records for all consultants. Forecast future resource requirements in collaboration with Sales, Project Managers, Regional Managers, and leadership. Identify resource gaps and recommend cross‑training, recruitment, or subcontracting. Support long‑term workforce planning and professional development of consultants. Develop and maintain tools, dashboards, and reports to monitor utilization, productivity, and performance. Establish and enforce consistent processes for resource requests and assignments. Ensure data and processes remain aligned across systems. Daily operational tasks: new engagement intake, assignment & scheduling, system sync & integration oversight, time tracking oversight, project health & status monitoring, reporting & communication, performance and collaboration. Qualifications 4+ years of experience in resource planning or operations within a software or technology organization. Proven ability to manage multiple concurrent projects and balance resources effectively in a fast‑paced environment. Skills Strong proficiency with resource planning tools (e.g., Wrike). Working knowledge of JIRA, Salesforce, and NetSuite preferred. Excellent organizational, communication, and negotiation skills. Equal Employment Opportunity CAI Software is an Equal Opportunity employer and celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by law. Disability Accommodation CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you need an accommodation, please contact us at ****** . Work Authorization Applicants must be authorized to work in the United States. CAI Software does not discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of ****. Pay Transparency In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or Consistent with the contractor's legal duty to furnish information. #J-18808-Ljbffr