Support Engineer, SAP AMS FI-FSCD

Applications open until NOVEMBER 22, 2025

Remote work model: Remote

Responsibilities and assignments

• 5+ years of experience in SAP's Financial Services – Collections and Disbursements (FSCD) / Financial Accounting (FI – AP/AR) configurations and processes
• 5+ years direct support of application end-users in a corporate environment
• Proven previous team leading experience
• Deep working knowledge of supporting business processes
• 2-3 years hands-on experience supporting SAP S/4HANA
• Analytical, logical problem resolution skills
• Knowledge of localizations: architecture, implementation, and key functionality
• Demonstrable history solving complex problems across multiple modules
• Knowledge and configuration experience in SAP with the formulation of systems account structure
• Collections and Disbursements tools and techniques
• Handling cross-industry tasks linked to collections/disbursements
• Handling of premium and other insurance-related payments
• Processing incoming payments and related tasks
• Strong background in Broker Collections, Coinsurance, Management of Premiums and Claims
• Experience with lifecycle development of SAP customizations, enhancements, system requirements and functional specifications, testing and training material
• Ability to gather requirements from business users
• Ability to clearly write Functional Specification documents
• Quality Assurance including Testing

Essential Duties and Responsibilities

• Provide Team Leadership for a small team of support engineers
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for multiple SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365; be able to work flexible hours, including evenings, weekends and holidays and monitor email outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience

Skills

• Superb troubleshooting skills and tenacity in problem solving
• Passion for customer support and ability to build long-term working relationships with clients
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and ability to learn quickly
• Extreme focus on client satisfaction
• Ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work remotely from a home-based office in a virtual environment

Requirements and qualifications

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC), including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and knowledge of underlying technology
• Experience with FSCD integration with (Financial Services – Policy Management - FS-PM; Financial Services – Claims Management - FS-CM) would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Language skills would be a welcome advantage

Education

• Bachelor’s Degree in computer science or related field or equivalent experience

Process stages

1. Step 1: Registration
2. Step 2: Entrevista R&S
3. Step 3: Entrevista Cliente
4. Step 4: Carta Proposta
5. Step 5: Hiring

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