Senior Technical Support Engineer

4 semanas atrás

Rio de Janeiro, Brasil beBeeApplication Tempo inteiro
Technical Application Specialist

This role requires a highly skilled individual to provide expert technical support for various applications, ensuring their optimal performance and compliance. The ideal candidate will have experience in supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.

Key Responsibilities:

  • Provide Level 2/3 support for applications such as LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
  • Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
  • Monitor application health, performance, and integrations.
  • Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
  • Maintain documentation, audit trails, and compliance with regulatory and security standards.
  • Participate in system upgrades, testing, and deployment activities.
  • Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.

Required Skills & Experience:

  • Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
  • Knowledge of Spanish and Portuguese language required.
  • Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
  • Strong troubleshooting and analytical skills.
  • Experience with SQL, Windows, Azure, and integration platforms.
  • Ability to work with global teams and support users in multiple regions.
  • Excellent communication and documentation skills.
  • Strong experience in manufacturing apps.

Preferred Qualifications:

  • Experience with cloud-based solutions and real-time production monitoring.
  • Knowledge of compliance and regulatory requirements in manufacturing.
  • Multilingual support capabilities (English, Spanish and Portuguese).

As a Technical Application Specialist, you will play a critical role in ensuring the smooth operation of our applications and meeting the business needs of our organization.

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