Senior Executive Director of Clinical Operations

Senior Operations Director The Senior Operations Director of the Faculty Practice Plan serves as the senior operational leader responsible for the strategic, financial, and administrative oversight of the physician enterprise. This position partners closely with the CEO / Executive Director, clinical department chairs, practice administrators, hospital leadership, and the College of Medicine to drive performance, expand access, strengthen the patient experience, and support the clinical, educational, and research missions. Provide executive oversight of all ambulatory clinics, faculty practices, and related clinical operations. Lead day-to-day operational performance including patient flow, scheduling, clinic throughput, call center performance, and care coordination. Ensure that clinical operations meet standards of safety, quality, service excellence, and regulatory compliance. Implement consistent operational policies, workflows, and performance standards across departments and practice sites. Develop and execute strategies to support practice expansion, new clinical programs, and service line growth. Assess market and demographic trends to inform future planning and provider network development. Partner with University and hospital leadership to align practice operations with broader academic and clinical priorities. Support recruitment planning, provider onboarding, and optimization of clinical FTE utilization. Lead initiatives to improve provider productivity, panel management, template design, and clinical capacity utilization. Partner with department chairs and practice leaders to set and monitor operational KPIs (e.g., access metrics, cycle time, provider productivity, patient satisfaction). Support performance review processes, compensation model implementation, and incentive alignment. Collaborate with the CFO to manage operating budgets, financial forecasts, and profitability of service lines. Provide operational leadership for revenue cycle functions (e.g., registration, scheduling, charge capture workflows, documentation optimization, denial reduction). Work with central revenue cycle leaders to ensure clean claims, timely billing, and improved collections. Evaluate and optimize payer mix, managed care leverage, and ambulatory financial performance. Oversee optimization of the electronic health record (EHR) and other clinical information systems to support efficient workflows. Ensure accurate, real-time dashboards and data analytics to drive decision-making. Champion the use of technology, automation, and digital health solutions to improve access and patient engagement. Ensure operational compliance with CMS, Joint Commission, ambulatory accreditation standards, HIPAA, OSHA, and related federal and local regulations. Partner with quality leaders to strengthen ambulatory quality and patient safety programs. Lead operational readiness for audits, surveys, and accreditation activities. Build and develop high-performing administrative and operational teams. Promote a culture of equity, accountability, service excellence, and continuous improvement. Provide coaching, mentorship, and leadership development to practice managers and administrative staff. Strengthen physician–administrative partnerships across departments. Work closely with the College of Medicine to align clinical operations with teaching and training needs. Coordinate with Howard University Hospital leadership to ensure smooth inpatient–outpatient continuum of care. Assist in integrating residents and students into clinic operations in compliance with accreditation requirements. #J-18808-Ljbffr