Software Support

2 semanas atrás

Campinas, São Paulo, Brasil 4flow Tempo inteiro
4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).
What your new challenge will look like
A 4flow Software Support person is the point of contact for any bugs, unusual system behavior or other related issues in our integrated.- Provide excellent software support via our ticketing system & phone.- Respond to customer inquiries and request.- Assist in identifying, troubleshooting, and resolving reported issues.- Handle 2nd level support from external and internal customers for our 4flow Software Products.- Deliver fast solutions or workaround within the agreed SLA with the customer.- Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.- Coordinate with other internal teams and departments for better customer service.
Why you belong at 4flow- Complete training related to software or university studies (university or fh; other study courses or training courses are also conceivable if there is a high level of connection to the software theme in particular)- Fluency in English (written and spoken)- Available to work from 10:00 am to 07:00 pm (BRT)- First practical experience (1 - 1.5 years) in software support and desirable most complex software operation- Good technical understanding- Enjoys customer contact, as well as high customer orientation and service- Patient nature, explained with pleasure- Friendly, open, and confident appearance (on the phone)- High willingness to learn and ability to quickly become familiar with new issues- Flexible and committed, also regarding support for working hours- Highly communicative and social competence (customer orientation)- Resilience and stress resistance in high workload situations or in situations with unpredictable events- High confidentiality- Desirable: Reference to logistics or logistics know-how- Analytical skills- Motivation for 4flow- Cultural adjustment
What we offer
Come join us 4flow offers a clearly defined vision, excellent job security, and outstanding opportunities for your individual development. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Please upload an English version of your resume when applying.

  • Software Support

    2 semanas atrás

    Campinas, São Paulo, Brasil 4Flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries.The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization.In addition, the planning results can...

  • Software Support

    2 semanas atrás

    Campinas, São Paulo, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...

  • Expert Technical Support Specialist

    Há 7 dias

    Campinas, São Paulo, Brasil beBeeTechnical Tempo inteiro R$99.520 - R$126.040

    We are seeking an experienced professional to join our team as a technical expert in software support and customer experience. The role requires excellent problem-solving skills, the ability to work independently, and strong communication skills. The primary responsibility of this position will be to ensure customer satisfaction through fast, quality...

  • Technical Support Advisor

    2 semanas atrás

    Campinas, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$4.395 - R$6.485

    Customer Service ExcellenceEmpowering customers with top-notch support is at the heart of our mission. Our team delivers transformative solutions to secure and ensure compliance of the supply chain in major industry sectors such as pharmaceuticals and food.As a Technical Support Specialist, you will be the first point of contact for our customers via our...

  • Desenvolvedor de Software Sênior

    2 semanas atrás

    Campinas, São Paulo, Brasil Facti Tempo inteiro

    1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT System Training and Support Job openings SOFTWARE DEVELOPMENT TECH LEAD - VAGA AFIRMATIVA PARA MULHERES - SENIOR SOFTWARE...

  • Software Development Engineer

    1 semana atrás

    Campinas, São Paulo, Brasil beBeeDeveloper Tempo inteiro R$8.000 - R$12.000

    **Job Summary**This is a dynamic opportunity for a skilled software engineer to join our team and contribute to the development of innovative features.The ideal candidate will have 3-10 years of experience in software development, with a strong focus on TypeScript and Node.js.They should also be proficient in static testing tools and methodologies, as well...

  • Senior Software Engineer

    3 semanas atrás

    Campinas, São Paulo, Brasil Netcracker Technology Tempo inteiro

    Ifdigital transformation,next generation technologyandgrowth opportunitiesexcite you, then apply to join ourNetcracker TechnologyTeam Ourcultureandcollaborative work environmentare the keys to our success. Here you will work with thebest in class global teams, earn acompetitive salary and contribute to the largest digital transformations happening around the...

  • Software Tester Intern

    2 semanas atrás

    Campinas, São Paulo, Brasil Samsung Electronics Tempo inteiro

    **Position Summary**- Meeting with development/other teams to understand and discuss software new specifications and use cases.- Design and implement manual and automated test procedures to ensure that software is working as intended by use cases.- Perform Software Tests in Systems, Servers, Mobile devices and Wearable Devices.- Reporting issues in a clear...

  • Software Tester Intern

    2 semanas atrás

    Campinas, São Paulo, Brasil Samsung Electronics Tempo inteiro

    **Résumé du poste**- Meeting with development/other teams to understand and discuss software new specifications and use cases.- Design and implement manual and automated test procedures to ensure that software is working as intended by use cases.- Perform Software Tests in Systems, Servers, Mobile devices and Wearable Devices.- Reporting issues in a clear...

  • IT Support Specialist

    Há 7 dias

    Campinas, São Paulo, Brasil beBeeTechnical Tempo inteiro R$50.000 - R$70.000

    Job DescriptionWe are looking for a highly skilled and motivated individual to join our team as an IT Support Specialist. This is an excellent opportunity to gain hands-on experience in the field of information technology and work closely with our development team.The successful candidate will be responsible for providing technical support to users,...