IT Infrastructure Adoption Specialist

4 semanas atrás

Colombo, Paraná, Brasil Michelin Tempo inteiro
IT Infrastructure Adoption Specialist
KEY EXPECTED ACHIEVEMENTS
- Responsible to contribute to the deployment of the adoption kit related to Infrastructure projects and operational activities.
- Working closely with EUR / Group Adoption Leader to understand user impact, project requirements and timelines.
- Coordinate with the EUR / Group Adoption Leader or other local Infrastructure team members to adapt for region specificity.
- Manages and coordinates the deployment and distribution within their Zone.
- Coordinate translations for all materials.
- Contributes to the "Shift Left" approach (Knowledge management and sharing) and the improvement of usage of Infrastructure services by managing Knowledge Articles, Service Catalog and Michelin Social Media updates (or supervise them when outsourced)
- Identify and mitigate and risks associated with change management effort in collaboration with the Adoption team.
- Works alongside local management to ensure stakeholders are included.
- If applicable, helps the coordination and development within the IT Services Catalog for the end user in the language of that country.
- Delivers emergency communication when necessary, working with related stakeholders to ensure content is delivered quickly.
- Contributes to development of wireframe concepts, work alongside EUR / Group Zone Adoption in the UX phases and assist in UX Research phase (Focus Group) as needed.
- Develop training materials in additional to the Group Adoption kits to ensure adoption of the services are complete for end-users - Videos, e-Learning, etc.
Qualifications:
- Bachelor's degree in Computer/Information Systems, Change Management, Communications or related field required
- Minimum 2 - 5 years of IT or Change Management related experience is required
- Minimum 3 years' experience working with a global diverse team, distributed in different sites, countries, languages, time zone and cultures.
- 2-5 years of experience following, managing and communicating the Microsoft 365 product suite
- Working in a global team building and deploying adoption kits to create a positive change management experience
- Ability to work effectively both independently / autonomously and collaboratively as part of a team
- Develop and deliver high quality verbal and written communication, including the ability to communicate at multiple levels with clarity
- Must have strong follow up, documentation, process guided and attention to detail
- Good organizational skills and ability to work through set processes.
- Proven ability to troubleshoot and work through complex IT topics involving multiple groups and create a strategy for end user experience change
- Collaboration mindset with business and different IT counterparts in the group
Competencies:
- IT Project Management - 3
- Security of Information and digital solutions -2
- Visioning and Alignment - 3
- Teamwork and Collaboration - 3
- Initiative - 3
- Customer Focus - 4
- Adaptability - 4
- Structure a vision and a roadmap - 3
- Manage change and master the deployment method - 4
- Digital Culture - 3

  • System Adoption Specialist

    1 dia atrás

    Colombo, Paraná, Brasil beBeeInfrastructure Tempo inteiro R$45.000 - R$70.000

    Job Description:">">As an IT Infrastructure Adoption Specialist, you will contribute to the successful deployment of adoption kits related to infrastructure projects and operational activities.">You will work closely with the Group Adoption Leader to understand user impact, project requirements, and timelines.">Coordinate with local Infrastructure team...

  • Infrastructure Specialist

    Há 5 dias

    Colombo, Paraná, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?**At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because...

  • It Infrastructure Solution Architect

    Há 3 dias

    Colombo, Paraná, Brasil Michelin Tempo inteiro

    IT Infrastructure Solution Architect KEY EXPECTED ACHIEVEMENTSIT Infrastructure Solutions Define Complete, scalable, robust, consistent IT Infrastructure architecture at the right TCO, and minimize the cost of change.Responsible for defining IT Infrastructure solutions in line with the business architecture of the functional domains.Identify and deliver the...

  • Infrastructure Support Specialist

    Há 3 dias

    Colombo, Paraná, Brasil Brennan It Tempo inteiro

    **Why work for Brennan?**At Brennan, we aim to lead, not follow.One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive.Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.Because of...

  • IT Solution Architecture Specialist

    4 semanas atrás

    Colombo, Paraná, Brasil Michelin Tempo inteiro

    IT Solution Architecture Specialist - ProcurementMISSIONKEY EXPECTED ACHIEVEMENTS- Complete, scalable, robust, consistent, at the right TCO, and minimizing the cost of change.- Established with a market-recognized IT architecture methodology and an IT architecture modelling tool.- Up-to-date.- In line with:- the business architecture of the functional...

  • It Systems Specialist

    Há 3 dias

    Colombo, Paraná, Brasil Michelin Tempo inteiro

    IT Systems Specialist - SAPDesign- Participate in architectural design, system specifications, cost and timeline estimate for the different implementation of IS-IT- Participate in the recommendation of solutions and/or changes to improve performance, stability, functionality or system management processesImplementation- Contribute to the implementation of...

  • Senior Director

    Há 4 dias

    Colombo, Paraná, Brasil Millennium IT ESP Tempo inteiro

    **Role Summary**As the Manager - Network Operations Center (NOC), you will support the development for Network Operations Center services; works with other Managed Services Leads to develop and manage a holistic strategy for delivering service quality and continuous service improvement.You will be responsible for optimizing the services delivered through NOC...

  • Senior IT Security Professional

    1 dia atrás

    Colombo, Paraná, Brasil beBeeCybersecurity Tempo inteiro R$120.000 - R$155.000

    IT Security Specialist RoleWe are seeking a highly skilled IT Security Specialist to provide first-line response to IT security incidents and events reported through our SOC platform, security tools, and customers. This role will be the center of excellence for IT security knowledge by taking part in research and development.Main ResponsibilitiesManage IT...

  • Transition Manager

    Há 4 dias

    Colombo, Paraná, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?**We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT benefits include**:- A strong culture underpinned by values that...

  • IT Automation Expert

    Há 3 dias

    Colombo, Paraná, Brasil beBeeDeveloper Tempo inteiro AU$80.000 - AU$120.000

    We are seeking a seasoned IT professional to join our ServiceNow team.Job OverviewThe role will be within our established ServiceNow team, which is responsible for designing, developing and maintaining automated product solutions such as firewalls, network connectivity or PC Endpoint protection & Management.Handle systems integrations across existing...