Customer Success Assistant Manager

About dss+ dss+ is a global operations management consulting firm that partners with industrial organizations to protect people, improve operations, and create a sustainable future. With over 1,000 consultants across 40+ countries, we combine deep industry expertise with capabilities in Operational Risk Management, Operational Excellence, Sustainability, Learning & Development and Digital. Our culture is inclusive, collaborative, and focused on learning. We look for individuals who are curious, adaptable, and thrive in team-based environments while solving complex challenges for clients in high-impact industries. The Role – Senior Manager, Infrastructure (LA) We are seeking a Senior Manager with strong business acumen and deep understanding of the Infrastructure sector in Brazil to grow our portfolio and lead high-impact client engagements acrossthe country. This is not a technical engineering delivery role. It is a client-facing, strategic, business-oriented position—focused on: Developing client relationships in major infrastructure players (concessionaires, construction groups, private equity funds) Understanding sector-specific needs (M&A cycles, auctions, ROI, value creation levers) Positioning dss+ offerings such as Contractor Management, Operational Risk, Safety Leadership, Culture Transformation Leading projects, inspiring teams, and influencing senior executives (C-level, investors, board advisors) You will act as the main interface with clients, lead engagements end-to-end, and help shape new methodologies and offerings tailored for the Infrastructure market. Key Responsibilities Market & Industry Leadership Stay ahead of Infrastructure sector trends (auctions, concessions, regulatory changes, valuation drivers, major players). Understand how PE funds and concessionaires assess and manage operational and cultural risks during due diligence and post-acquisition phases. Identify opportunities to position dss+ solutions early in the investment cycle (pre-deal, post-deal, value creation plans). 2. Business Development & Client Engagement Build and manage relationships with key accounts in Infrastructure (roads, rail, airports, ports, mobility, construction groups). Communicate in a value-driven and financial-language mindset (ROI, efficiency, risk reduction, operational resilience). Build proposals, scope definition, commercial strategy, and pipeline development. Collaborate with regional leadership toward an annual sales target (PO). 3. Project & Delivery Leadership Lead transformation and contractor management projects for Infrastructure clients. Ensure high-quality delivery, client satisfaction, and measurable impact. Support and coach junior team members on project delivery, problem-solving, and client interaction. Facilitate client meetings, decision-making sessions, and workshops. 4. Thought Leadership & Offering Development Develop perspectives, methodologies, tools, and points of view for the Infrastructure market. Contribute to global IP generation and disseminate best practices within the dss+ network. Work with global teams to integrate Infrastructure offerings into the broader portfolio (Operational Risk, Safety Leadership, Culture Transformation, Digital Enablement). Required Qualifications Bachelor’s degree in Engineering, Business, Economics or related field 7–10+ years of experience in Infrastructure (e.G., concessionaires, engineering groups, PE-backed infrastructure investments, transportation firms) Prior consulting experience (management consulting strongly preferred) Strong business acumen and ability to translate operational risk concepts into financial and strategic insights Experience working directly with senior executives and/or investors Strong communication, presentation, and stakeholder management skills Ability to lead cross-functional project teams Willingness to travel across Brazil and Latin America Preferred Experience with contractor management, operational risk, capital projects, or infrastructure operations is a differentiator Experience interacting with funds and/or conducting due diligence or value creation projects MBA or post-graduate degree in relevant areas Fluency in Portuguese and English; Spanish is a plus WhatWe Offer Opportunity to scale the dss+ Infrastructure practice in Latin America High exposure to regional leadership and global subject matter experts A collaborative environment that fosters innovation, ownership, and growth Competitive compensation, benefits, and flexible work practices High-impact work that creates safer, more sustainable operations across the region At the highest level, you will have the chance to: Live and breathe dss+ Core Values and Mission Critical Behaviors and encourage others to do the same. As a company and individually, we are here to deliver value, walk our talk, keep learning, work in teams and be engaged. Read more about what we value here - Use what you know about the Manufacturing Industry to drive growth among a strong existing portfolio and new dss+ clients. Keep your sights on the big picture, overseeing program delivery, developing client relationships, leading cross-team initiatives and developing promising talent. Plug into technical, regional, and global communities to build working relationships and a strong network of resources. Advance the way the industry thinks, contributing to emerging dss+ IP, reusable assets, thought leadership and more. Become recognized as a Manufacturing Industry subject-matter expert and trusted thought partner within dss+ and to our clients. We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with our experts who all share a problem-solving mindset and a passion for what they do. Our performance process and talent systems support every individual on their personal and professional development journey. Because we're 100% Purpose and mission driven – dedicated to protecting, transforming, and sustaining positive change – this role, and the resources you'll have, offers you the ideal platform to make a difference. At dss+ we embrace and celebrate diversity. This is, above all, an inclusive culture in which everyone contributes, and everyone has the chance to develop their talents further. #LI-RS2