Manager, Change

Job Description

Johnson & Johnson is seeking a dynamic Manager, Change & Engagement, to be based out of any J&J Technology office. This role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United Kingdom - Requisition Number: R-
• Europe (BE/IRE/NL/ES/CZ) - Requisition Number: R-
• Switzerland: R-
• United States - Requisition Number: R-

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

In this role, you'll support transformative change management and communications initiatives within our global Technology Services organization, shaping how innovative technologies empower our business. You’ll have the unique opportunity to play a vital role in driving digital transformation and innovation across a dynamic, fast-paced environment.

This is an opportunity to make a meaningful impact by fostering a culture of adaptability. You will play a central role in shaping how our teams embrace innovation, ensuring successful adoption of strategic initiatives across the enterprise.

This is an exciting opportunity to leverage your expertise in change management to influence organizational outcomes while also contributing to internal communications efforts. If you are passionate about inspiring teams to navigate technological transformation confidently and enabling colleagues to embrace new ways of working, this role offers a unique opportunity to accelerate your career and help shape the future of technology at Johnson & Johnson.

• Develop and execute change management and communications programs for the Technology Services organization, in alignment with the global Technology strategy, ensuring seamless adoption and minimal disruption.
• Participate in stakeholder mapping and impact analysis for major change programs originating from Technology Services, including stakeholder analysis, change assessments, resistance mitigation strategies, and adoption planning.
• Support the development and deployment of change interventions such as user personas, journey maps, training plans, and readiness assessments.
• Measure and report on the impact of change management activities, continuously improving approaches based on feedback and outcomes.
• Facilitate stakeholder engagement across functional teams and leadership, building trust and fostering a shared vision for change.
• Partner with fellow communications teams to craft targeted messaging that supports change initiatives, ensuring clarity and stakeholder engagement.
• Build and maintain strong relationships with stakeholders across Technology to champion change adoption and sustain engagement.
• Support strategic executive communications for the CTO/Global VP of Technology services and their leadership team (e.g. town halls, email messages, select external engagements).
• Develop storytelling content surrounding key CTO-level priorities to share within Technology Services, as well as across Technology via multiple channels (e.g. intranet, video, social media, email).

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree is strongly desired.

• At least 5 years of relevant work experience, including executing change strategies, impact assessments, resistance mitigation, and change realization.
• Strong expertise in building change artifacts such as user personas, journey maps, and readiness assessments.
• Proven ability to influence stakeholders across all levels of a global, matrixed organization.
• Excellent communication and interpersonal skills, with ability to deliver clear messages and influence and engage partners at all levels and drive outcomes.
• Analytical mindset with problem-solving skills to identify risks and develop mitigation plans.
• Understanding of technology and digital innovation, with the ability to grasp sophisticated topics.
• Demonstrated success in managing multiple priorities in a fast-paced, global, matrixed organization.
• Excellent collaboration and teamwork.
• Growth mindset and adaptability to change.

• Demonstrated experience leveraging Artificial Intelligence (AI) or Generative AI (GenAI) tools to enhance change initiatives, drive work efficiencies, streamline processes, or improve employee engagement.
• Certification in change management highly preferred.
• Experience working with external agencies is valued.

• Requires proficiency in English (written and verbal) to communicate effectively and professionally.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.