Technical Program Manager
Há 15 horas
At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. We act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity, and Inclusion squad, formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.
Our affinity groups are built from and by volunteers from different businesses and are an active part of our DE&I strategies definition. They act as ambassadors of this agenda and will support you from Day 1. Remember, at Amazon ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+), and People With Disabilities, to be launched in 2022.
Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements as well as drilling into metrics development? Then this is the position for you.
We are looking for Technical Account Managers to own and implement a roadmap of new strategic Amazon Initiatives with our Integrators in Brazil (Marketplace Hubs). You will be responsible for building relationships, providing technical support, and engaging our partner’s development teams to implement, maintain, and grow their integrations to Amazon’s marketplace.
The Technical Account Manager must be able to balance Amazon's objectives with the needs of sellers while driving the integration process through our MWS APIs and SP-APIs. This position will require a combination of technical skills (to provide support on development and testing) and relationship skills (to negotiate and engage our partners to deliver within the agreed deadlines). Additionally, the Technical Account Manager will analyze pain points, metrics, and seller experience to address improvement opportunities.
In this role, you will be required to understand our integration APIs (Amazon Marketplace Web Service - MWS and SP-APIs), which is an integrated web service that helps sellers programmatically exchange on listings, orders, payments, reports, and more.
Job functions include:
- Be responsible for a group of projects and manage the pipeline of projects with them.
- Daily/weekly contact with their teams via phone and email and also make recurrent visits.
- Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting, and testing.
- Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Understand seller API documentation and interact with their teams to deeply understand our APIs, follow guidelines, and ask for support when complex problems are found.
- Provide 2nd level support for complex cases when necessary.
- Be a technical consulting expert to the Product Manager on evaluating the best solution, estimating efforts, and defining the product roadmap.
Daily/weekly contact with their teams via phone and email and also make recurrent visits. Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting, and testing. Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green. Understand seller API documentation and interact with their teams to deeply understand our APIs, follow guidelines, and ask for support when complex problems are found.
PREFERRED QUALIFICATIONSBe a technical consulting expert to the Product Manager on evaluating the best solution, estimating efforts, and defining the product roadmap.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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